Customer Assistance - Ford 1999 Taurus Owner's Manual

Customer Assistance

If You Have a Service Problem
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service your
vehicle for you. This chapter tells you how to get
service or maintenance for your vehicle.
Service/Maintenance Concerns
(U.S. or Canada)
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your continued
satisfaction. You may, however, take your vehicle to
any authorized Ford or Lincoln-Mercury dealer. In
most cases, your dealer will be able to resolve your
concern.
If you are not satisfied with the service you
received from your dealership's service department,
talk to the service manager at the dealership, or if
you still are not satisfied, talk to the owner or
general manager of the dealership. In most cases,
you will have your concern resolved at this level.
If you are away from home when your vehicle
needs to be serviced, or if you need more help than
the dealer gave you, contact the Ford Customer
Assistance Center to find an authorized dealership
that may be able to help you.
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