Ford 1999 Taurus Owner's Manual page 277

What Kind of Cases Does the Board
Review?
The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars and
Ford and Mercury light trucks under the new
vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor Company,
except those involving:
a non-Ford product
a non-Ford dealership
a vehicle sales transaction
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration.
items not covered by the new vehicle limited
warranty
items covered by a service contract
alleged liability claims
property damage where the damage is
significant when compared to the economic loss
alleged under the warranty dispute
cases currently in litigation
vehicles not used primarily for family, personal,
or household purposes (except in states where
the Dispute Settlement Board is required to
review commercial vehicles)
Complaints involving vehicles in which applicable
new vehicle limited warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see
the unique brochures for California and Wisconsin
purchasers/lessees.
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