Unresponsive Mouse And Keyboard; Remote Event Notification And Service; Remote Reporting Of Events; Autonomous Call Home - NEC Express5800/320Ma Administrator's Manual

Unresponsive Mouse and Keyboard

Unresponsive Mouse and Keyboard

If your system contains VTMs, the mouse and keyboard may appear unresponsive at
some point after the system has restarted. This is normal behavior while the operating
system finds the virtual mouse and keyboard as new hardware. Responsiveness
returns after a short period of time.

Remote Event Notification and Service

The ASN provides the following features:
•
Event reporting
representative (dial-out)
•
Remote service
You use the ASM Web site to configure all remote event reporting and remote service
features of the ASN. See the Express5800/320Ma ActiveService Network
Configuration Guide for details.

Remote Reporting of Events

When the system's fault-tolerant software detects a hardware or software problem, the
system generates alarm messages that can be:
•
Sent to NEC Technical Support or other authorized service representative
•
Sent to a customer contact by way of email or pager
•
Written to the Windows system event log

Autonomous Call Home

For systems with VTMs, the VTM can send an alarm when a fault-resilient boot fails to
bring up the Windows operating system.

System Inventory Reports

An alarm message can include a full system inventory, a partial system inventory, or
no inventory at all, depending on the message type. A system inventory consists of an
enumeration of all of the properties of the manageable hardware devices tracked by
the Inventory Service.

SNMP Traps

Most alarms can also generate SNMP traps. Device state alarms generate an SNMP
trap whenever a device state transitions to or from an online, broken, or offline state.
Sensor threshold alarms generate an SNMP trap whenever a sensor status improves
or worsens to normal, warning, and critical states.
5-10 Express5800/320Ma: System Administrator's Guide
to your NEC Technical Support or your authorized service
to your system by service support personnel (dial-in)