Event-Log Entries; Remote Service; Making Dump Files - NEC Express5800/320Ma Administrator's Manual

Event-Log Entries

ftServer Manager may generate an alarm in response to a sequence of several events.
To indicate what these events are, an alarm message may include event-log entries.
These event-log entries contain items that represent an event from both the System
and Application event logs. The number of event-log entries included with an alarm
message is determined by specifying how many seconds of the event log to include.
ftServer Manager may configure this time differently for each type of alarm, or it may
exclude some event-log entries.

Remote Service

If you have a service contract with NEC Technical Support or your authorized service
representative, to connect to your system, your service representative first dials the
system. For systems with VTMs, the adapter validates that the call is from a permitted
source, disconnects the incoming call, and calls back to make a connection to the
validated NEC Technical Support. For systems without VTMs, the Windows RAS
service authenticates the call and allows NEC Technical Support user to log on.
You can configure the system to allow the NEC Technical Support to connect to your
system, either through a dialup modem or over the Internet, to diagnose problems and
perform data-transfer functions. These accesses are subject to validation by NEC
Technical Support database, by the VTMs on your system, and by you as the system
administrator.
NEC Technical Support or your authorized service representative may contact you to
determine the seriousness of the condition. If a CRU has failed, the NEC Technical
Support will ship a new part to your site.
On systems equipped with VTMs, ftServer Manager continuously copies a limited
number of Windows system event-log messages to a log on VTMs so that support
personnel can retrieve the log if your system fails.

Making Dump Files

Dump files are snapshots of either a system's memory or a particular component's
firmware memory. Dump files enable NEC Technical Support to diagnose system or
component problems. You can create dump files in the following ways.
N O T E
Do not change the SMM ASN Hub ID, SMM ASN Hub
Password, Dial-in User Name, Dial-in Password, or PPP
Password properties without first contacting NEC
Technical Support or your authorized service
representative.

Making Dump Files

Troubleshooting 5-11