Table of Contents
Advertisement
Prestige 650M-17 ADSL Modem
8.3
Problems Connecting with the LAN
PROBLEM
Cannot ping
Check the LAN LEDs on the front panel. The LED should be on for a port that has a
any station
station connected. If it is off, check the cables between your Prestige and the station.
on the LAN.
Make sure your computer NIC (Network Interface Card) is working properly.
Check the TCP/IP configuration on your computer. Make sure that the IP address and
the subnet mask of the Prestige and the LAN computer(s) are on the same subnet.
8.4
Problems Connecting with the WAN or Remote Node/ISP
Table 8-4 Problems Connecting with the WAN or Remote Node/ISP
PROBLEM
Cannot initialize
Verify the xDSL port/wall jack cable connection. The xDSL LED should be on. If not,
the PVC
verify in menu 24.1 that the Line Status field reads Down. Wait 10 minutes until the
connection.
PVC synchronizes and the field reads Up.
If problems persist, check with the telephone company, ISP and/or the peer modem
(in a LAN-to-LAN application).
Check menu 4 or menu 11.1 to verify the Encapsulation for the remote node.
Cannot connect
to a remote
node or ISP.
I cannot get a
The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.
WAN IP
Find out the verification method used by your ISP and configure the corresponding
address from
fields.
the ISP.
8-2
Table 8-3 Problems Connecting with the LAN
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting
Advertisement
Table of Contents
