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Prestige 941 Cable Modem
3.3
Problems with the LAN Interface
Problem
Both 10M and 100M LAN LED are
off
Can not get connected to the
Internet
Troubleshooting
Table 3-4 Troubleshooting the LAN Interface
Corrective Action
Check the 10M/100M LEDs on the front panel. One of these LEDs
should be on. If they are both off, check the cables between your
Prestige and Hub or the CPE.
For CPE connection, a straight RJ45 Ethernet cable should be
used. For Hub connection, a cross-over cable should be used.
Check with your service provider to see if your account has been
activated.
Check if your PC's network configuration is correct. For dynamic IP
address assignment, you have to activate your PC's DHCP client.
And, you might need to assign the DNS server address.
2-7
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