Acd; Callback - Mitel 5235 User Manual

ACD

If your 5235 IP Set is ACD-enabled, you can log in as an agent. When there
is no agent logged onto an ACD-enabled set, LOGGED OUT is displayed.
To log in as an ACD agent:
1. Press the ACD key that you programmed. For more information on
how to program an ACD key, see
Keys.
2. Press Agent Login.
3. Enter your Agent ID, using the key pad.
4. Press Enter.
The text, LOGGED OUT disappears.

Callback

The Callback feature allows you to be notified when a busy phone becomes
free or when a phone has been used after a no-answer condition was
encountered.
To request a Callback when you reach a busy or unanswered station:
1. Press the key you programmed to Call Me Back.
2. Hang up.
3. When the party is available, your phone starts ringing, and the display
shows the Callback ringing indicator with the party's phone number
To answer a Callback:
• When you see the Callback ringing indicator, lift the handset.
Programming Features On Your
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