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Mitel 5235 User Manual

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M I T E L
M I T E L
5235
IP Phone
USER GUIDE

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Summary of Contents for Mitel 5235

  • Page 1 M I T E L M I T E L 5235 IP Phone USER GUIDE...
  • Page 2 3300 ICP - 6.1...

  • Page 3: Table Of Contents

    Using the Phone shutter Using the People shutter Using the Messages shutter Using the History shutter Using the Settings shutter Using the Applications shutter Using the on-screen keyboard Getting help Cleaning your Touch Screen Tips for setting up your 5235 IP Phone...
  • Page 4 CUSTOMIZING YOUR 5235 IP PHONE Specify Display Brightness and Contrast Specify User Information Specify Language Program Key Layout on Your 5235 IP Phone Specify Audio Feedback Options Calibrate Screen Display Specify Call Notification Behavior Select Dialing Preferences Adjust Ringer Control...
  • Page 5 MAKING AND ANSWERING CALLS Dial from your contact list Dial from your history list Dial from your messages list Answer a call End a call Redial Redial - Saved Number Handsfree Operation Auto-Answer Using the Analog line CALL HANDLING Hold Transfer Conference Swap...
  • Page 6 USING OTHER FEATURES Account Codes Callback Call Pickup Calculator Change Language Campon Display Keys Day/Night Do Not Disturb Override (Intrude) Paging Direct Paging Emergency Calls Headset Operation Headset Operation (with Feature Control Switch) Make Busy Message Waiting Indicator Music Group Paging / Meet Me Answer Speak@Ease Night Answer Trunk Flash...
  • Page 7 USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT Access the Conference Controller Turn the conference unit on and off Adjust the conference unit volume Place the conference unit in Presentation mode Exit the conference controller Mute the conference unit...

  • Page 8: About The 5235 Ip Phone

    5235 Phone Applications. The 5235 IP Phone supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5235 is ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

  • Page 9: 5235 Ip Phone Features

    See Headset Operation for more information. Protect your hearing Your 5235 IP Phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 10: Adjusting The Viewing Angle

    Adjusting the viewing angle The stand built into your 5235 IP Phone tilts to give you a better view of the keys. To adjust the viewing angle: 1. Disconnect the cables to your phone. 2. Depress the button on both sides of the stand at the back of the phone to remove the stand.

  • Page 11: For Users On Resilient 3300 Icp Systems

    The rectangle remains until the switch to the primary system is complete. If the 5235 IP Phone fails over to the secondary ICP, you have access to your mailbox on the secondary ICP only if a mailbox has been programmed for you by your Administrator.

  • Page 12: 5235 Ip Phone And Line Interface Module

    For more information on emergency number dialing, refer to Emergency Calls. If you have a Line Interface Module connected to your 5235 IP Phone, all programming of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is installed.

  • Page 13: Using The Touch Screens

    USING THE TOUCH SCREENS The Overview Touch Screen on the 5235 IP Phone provides access to all the telephone features offered by the phone. A set of six shutters can be opened from the Overview screen by pressing the shutter button or shutter label.
  • Page 14 To navigate through the lists in each shutter: Press the Up and Down Scroll Buttons ( ): Pressing the down arrow ( ) displays the next page of six items on the list. Pressing the up arrow ( ) displays the previous page of items. If there is no next or previous page of items, the appropriate button is disabled.

  • Page 15: Using The Phone Shutter

    Using the Phone shutter The Phone shutter provides access to programmable keys and the main phone interface. In the Overview Touch Screen, the status area displays information regarding the Phone shutter. Possible values are: Not Ready: Displayed during startup or if there is no communication established with the ICP.
  • Page 16 You can either use the default values supplied by the 3300 ICP or you can program the keys using the Settings shutter. The programming available from the 3300 ICP is displayed only when the 5235 is in Idle Mode.

  • Page 17: Using The People Shutter

    Using the People shutter The People shutter provides a single location for you to add, delete, and edit contact names and numbers. You can also dial anyone on your contact list from the People shutter. You launch the People shutter by: 1.

  • Page 18: Using The Messages Shutter

    Using the Messages shutter The Messages shutter allows you to access your voice mail messages. You launch the Messages shutter by: Pressing the shutter label buttons ( ) or shutter label. Pressing a programmed key/softkey in the Phone shutter. For information on how to program keys, see Programming Features On Your Keys.
  • Page 19 You can use the Messages shutter to browse through your messages. Messages are displayed in the order of newest message first. The Messages shutter provides the following elements: Scroll Buttons( ): Use to navigate through message list. Shutter tabs: Filters your messages and group them as Urgent, New, Saved and Recorded.
  • Page 20 MESSAGE DETAILS Selecting a message from the Messages shutter displays the Message Details shutter with call information as shown in the following screens. Screen one is displayed if the Forward to Email feature is available on the 3300 ICP. Screen two is displayed if the Forward to Email feature is not available on the 3300 ICP.

  • Page 21: Using The History Shutter

    ICP. Missed Calls: Indicates missed call logs stored on the ICP (but not on the 5235 IP Phone). Blank: Indicates that there are no missed calls. You can browse through your logged calls using the History shutter. Call logs are displayed in order of newest log to oldest log.
  • Page 22 The History shutter provides the following elements: Scroll Buttons( ): Use to navigate through call log list. Shutter tabs: Filters your calls and groups them as Missed, Made and Answered. The All tab displays all your calls. Status: Displays the name of the current view and the number of logs in that view.

  • Page 23: Using The Settings Shutter

    The Settings shutter provides the following elements: 1. Scroll Buttons( ): Use to navigate through the Setting list. 2. Settings list: Each setting in this list provides access to a new window where you can view or configure specific settings for your 5235 IP Phone. -16-...
  • Page 24 Message Key Configuration: Allows you to program the Message key to automatically launch the 5235 IP Phone Messages application. Alternate Message: Allows you to program your 5235 IP Phone to launch the Phone application when it receives messages types other than phone calls.
  • Page 25 Spanish, German, Dutch, Italian, and Portuguese. Note: The system can support up to three languages at one time. Language choices appearing in the phone display are controlled by ICP programming. About 5235 IP Appliance: This screen displays the software release. -18-...

  • Page 26: Using The Applications Shutter

    Not Ready: Displayed during startup or if there is no communication established with the ICP. 2 Applications: Indicates the number of available applications on the 5235 IP Phone. Currently, the available applications are the Conference Controller and the Web Browser. You use the Applications shutter, to open the available applications.
  • Page 27 Conference Controller window opens within the Applications shutter and provides you with a set of options to operate the 5310 Conference Unit with the 5235 IP Phone. For more information, see Using the 5310 IP Conference Unit. -20-...

  • Page 28: Using The On-Screen Keyboard

    ) and enter the correct text or number. 2. When you finish entering the information, press OK. Getting help To access 5235 IP Phone documentation: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until Online Help is displayed in the list.

  • Page 29: Cleaning Your Touch Screen

    Cleaning your Touch Screen To freeze the 5235 IP Phone Touch Screens so you can clean the screen you can use the Settings shutter. To freeze the touch screen using the Settings shutter: 1. Open the Settings shutter. 2. Press the scroll buttons until Clean Mode is displayed in the list.

  • Page 30: Specify Display Brightness And Contrast

    Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the 5235 IP Phone volume controls (when the phone is idle) or via the Settings shutter. To adjust the display contrast using the volume controls: Repeatedly press the volume control buttons located below the speaker to adjust the contrast.

  • Page 31: Specify User Information

    4. Select the appropriate language and press Save. The phone displays the Overview Touch Screen in your chosen language. Note: Languages supported on the 5235 may differ from those supported on the ICP. If the Phone is configured for an unsupported language, the prompts may appear in your selected language but the Application language for the phone defaults to English.

  • Page 32: Program Key Layout On Your 5235 Ip Phone

    Program Key Layout on Your 5235 IP Phone Each 5235 IP Phone has six softkeys and 24 Programmable Keys grouped in a set of tabs. You can display these key using either three tabs (displays eight keys) or two tabs (displays 12 keys).

  • Page 33: Specify Audio Feedback Options

    All the actions you perform in the shutters result in an audible beep. The beep volume in the 5235 IP Phone is related to the volume of the speaker. You can specify the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

  • Page 34: Calibrate Screen Display

    Calibrate Screen Display Your 5235 IP Phone screen display is calibrated before the phone is shipped. However, if you notice that your phone is not performing as expected, it may be necessary to recalibrate the screen display. To calibrate the screen display: 1.

  • Page 35: Select Dialing Preferences

    Select Dialing Preferences You can specify dialing preferences for both internal and external numbers. For example, you can specify that all external numbers that you dial are prefixed by the number 9 or by the area code number 613. You can also specify that internal numbers have four digits and should be dialed as such.
  • Page 36 To specify preferences for external numbers: 1. Open Settings shutter. 2. Press the scroll buttons ( ) until the Dialing Preferences setting is listed. 3. Press the Dialing Preferences label. 4. Press the External Numbers label. 5. Specify the type of external calls you make: If you always make local external calls, press the button opposite Dial as local call.

  • Page 37: Adjust Ringer Control

    Enable a screen saver You can specify a specific time to enable your screen saver or you can program it to turn on after a specific time period of inactivity on your 5235 IP Phone. To enable a screen saver: 1.

  • Page 38: Program Message Key

    Program Message key The Message key on your 5235 IP Phone allows you to automatically place a call to your voice mail system. You can also program this key to automatically launch the 5235 IP Phone Message application: To program the Message application to automatically launch when you press the message key: 1.

  • Page 39: Programing Features On Your Keys

    Ringer Adjust Language (See Note) Pickup Group For information on how to program a Superkey on your 5235 IP Phone, refer to Program a Hard Key. Note: Use the Superkey method to set your phone prompts ONLY if your selected language appears in the Settings shutter as "unsupported". Always use the Settings shutter to change the language settings--this will ensure that your prompts and your applications appear in the same language.
  • Page 40 Features: see Program a Feature key Applications: People, Messages, History, Settings, Web-browser and Conference Controller (see Program a 5235 IP Phone Application) 5235 Phone hard key functions: Hold, Transfer/Conference, Cancel, Microphone, Analog Line, Message, Redial and Speaker (see Program a...
  • Page 41 Feature Softkey Programmable Meet Me Answer Message Waiting Indicator Emergency Call Tag Call Phonebook Speak@Ease Hot Desking Hard keys available for programming on softkeys or programmable keys Hard Key Softkey Programmable Superkey Microphone Message Redial Speaker Hold Transfer/Conference No Cancel Analog Line -34-...

  • Page 42: Program A Feature Key

    Program a feature key You use either softkeys or programmable keys to program features using the following procedure. To program a feature key: 1. If you are programming this feature on a softkey, verify that softkey programming is enabled. For more information, see Enable softkey programming.

  • Page 43: Program A 5235 Ip Phone Application

    Program a 5235 IP Phone application You can program a personal softkey or a programmable key on your 5235 IP Phone to automatically launch the following 5235 IP Phone applications: People Messages History Conference Controller Web Browser To program the automatic launch of a 5235 IP Phone application: 1.

  • Page 44: Program A Hard Key

    Program a hard key To program Superkey, Hold, Transfer/Conference, Cancel, Microphone, Analog Line, Message, Redial and Speaker: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the My Phone Setup setting is listed. 3. Press the My Phone Setup setting. 4.

  • Page 45: Enable Personal Softkey Programming

    Enable personal softkey programming When you enable personal softkey programming, the default softkeys programmed by the 3300 ICP (when it the 5235 IP Phone is idle) are no longer displayed and are not available. To enable softkey programming: 1. Open the Settings shutter.

  • Page 46: Setting Up Your Contact List

    SETTING UP YOUR CONTACT LIST Use the People shutter to set up your contact list. Adding names to your contact list You can add a name to your contact list by entering it directly using the People shutter or by copying a number from a received call in the History shutter or Message Shutter.

  • Page 47: Editing Information In Your Contact List

    Editing information in your contact list 1. Open the People shutter. 2. Locate the name you wish to edit using one of the following methods: Use the scroll buttons ( ) to scroll through the contact list. Use the alpha tab that corresponds to the first letter of your contacts last name.

  • Page 48: Making And Answering Calls

    MAKING AND ANSWERING CALLS You can make a call using one of the following methods: 1. Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys. 2.

  • Page 49: Answer A Call

    Answer a call Do one of the following: 1. Select the programmable line key for the ringing line that is flashing. 2. Lift the handset or press HANDSFREE ( 3. If the Phone shutter is open, press the line key that is flashing. End a call Do one of the following: 1.

  • Page 50: Handsfree Operation

    Handsfree Operation To enable Handsfree Operation: Press the speaker phone key ( To switch from Handsfree to Handset operation during a call: Lift the handset. To temporarily disable/enable the microphone during Handsfree Operation: 1. Press the microphone phone key ( ) (the microphone LED is red when the microphone is disabled).

  • Page 51: Using The Analog Line

    2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the 5235 IP Set is idle. To retrieve a call from Hold: Do one of the following: Lift the handset and press the flashing line.

  • Page 52: Transfer

    Transfer To Transfer an active call: 1. Press Trans/Conf command key ( ) or press the key that you have programmed to Trans/Conf. 2. Dial the number of the next party. 3. Do one of the following: a. To complete the Transfer, hang up or press the Cancel phone key ( b.

  • Page 53: Call Forward

    The None Profile is a default profile provided by the system. It has no numbers programmed and is used to turn off Call Forwarding. The default profile is the 5235 IP Sets current call forwarding. The dot (.) next to the profile shows the current active profile.
  • Page 54 To create a Call Forward profile: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the Call Forwarding setting is listed. 3. Press the Call Forwarding setting. 4. Press New. 5. Press Profile Name. An on-screen keyboard displays. 6.

  • Page 55: Messaging - Callback

    ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the Call Forwarding setting is listed. 3. Press the Call Forwarding setting. 4. Press the appropriate Profile setting. 5.

  • Page 56: Using Call History

    USING CALL HISTORY Refresh your call history list You can browse through your logged calls using the History shutter. If the shutter label indicates you have missed calls, you can refresh your call history list to view these calls. To refresh your call history list: 1.

  • Page 57: Display Call Log Details

    Display call log details 1. Open the History shutter. 2. Press the tab that contains the call logs that you want to display (For example, All, Missed, Made or Answered). 3. Press the call log for which you require information. The details area of the shutter indicates: status of the call (Missed, Made or Answered) whether the call is new (status is bolded)

  • Page 58: Using Other Features

    USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not.

  • Page 59: Acd

    If your 5235 IP Set is ACD-enabled, you can log in as an agent. When there is no agent logged onto an ACD-enabled set, LOGGED OUT is displayed. To log in as an ACD agent: 1. Press the ACD key that you programmed. For more information on how to program an ACD key, see Programming Features On Your Keys.

  • Page 60: Call Pickup

    2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Calculator Calculator allows the 5235 IP Phone to be used as a basic four function calculator by using the telephone keypad, display and softkeys. To use the Calculator: 1.

  • Page 61: Change Language

    Change Language Use this feature ONLY if you have already followed the instructions to "Specify Language" and your phone displays a message that your selected language is "unsupported". You can only change the language display for your phone prompts using this feature. Applications will still appear in the previously-selected language, or in the default language, English.

  • Page 62: Day/Night

    Day/Night The Day/Night feature allows you to enable or disable night services using the Superkey. To enable Day or Night services: 1. Press Superkey. 2. Press Day/Night. Note: If Day/Night is not displayed, press More to display additional Superkey features. 3.

  • Page 63: Override (Intrude)

    Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1.

  • Page 64: Direct Paging

    Direct Paging Direct Paging allows you to page a called party through the telephone speaker on that persons phone. To page a user at another extension: 1. Lift the handset. 2. Press the key you programmed to Direct Page. 3. Dial the extension number. 4.

  • Page 65: Emergency Calls

    Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use.

  • Page 66: Headset Operation

    To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above.

  • Page 67: Headset Operation (With Feature Control Switch)

    Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode.

  • Page 68: Make Busy

    Make Busy You can use the Make Busy feature to have your phone appear busy to other callers. If callers dial your phone number when Make Busy is enabled a message indicating that your line is busy is displayed on their phones. To disable Make Busy: Press the key you programmed to Make Busy.

  • Page 69: Group Paging / Meet Me Answer

    Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.

  • Page 70: Speak@Ease

    Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Networks Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands.

  • Page 71: Hot Desking

    Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Extension Number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display.

  • Page 72: Hot Desk Remote Logout

    Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. Note: This feature must be allowed by your System Administrator via the Class of Service.

  • Page 73: Phonebook

    Phonebook Phonebook lets you locate and telephone a system user based on name, extension number, department and or location. To use Phonebook: 1. Press the Superkey. 2. Press Phonebook. 3. Note: If Phonebook is not displayed, press More to display additional Superkey features.

  • Page 74: Reminder

    Reminder You can use the Reminder feature to program your 5235 IP Phone to ring and provide a message a specified time within a 24-hour period. To use Reminder: 1. Press Superkey. 2. Press Reminder. Note: If Reminder is not displayed, press More to display additional Superkey features.

  • Page 75: Tag Call

    USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT The 5235 IP Phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time.

  • Page 76: Access The Conference Controller

    2. Open the Phone shutter and press the key programmed to the Conference Controller application. Turn the conference unit on and off 1. Verify that the conference unit is connected to the 5235 IP Phone. 2. Access the Conference Controller. For more information, see Access Conference Controller.

  • Page 77: Mute The Conference Unit

    Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: Press Mute. MESSAGING Set up your mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1.

  • Page 78: Log Into Your Mailbox From Your Own Extension

    Log into your mailbox from your own extension Note: You can only login to your mailbox from one application at the same time. For example, if you have logged in to your mailbox from the TUI, 5140/5240 VVM or 5230 VVM, an error message is displayed when you try to login to your mailbox from the Messages shutter.

  • Page 79: Log Into Your Mailbox From Another Extension

    Log into your mailbox from another extension Note: You can only login to your mailbox from one application at a time. For example, if you have logged in to your mailbox from the TUI, 5140/5240 VVM or 5230 VVM, an error message is displayed when you try to login to your mailbox from the Messages shutter.

  • Page 80: Display Message Details

    Display message details To display details about a message: 1. Open the Messages shutter. 2. Login to your mailbox. 3. Press on a message in your message list. The window can display the following information about your message: Message type: new, saved, confidential, urgent or recorded Date, time and duration of message In this window, you can save, play or delete the message.

  • Page 81: Dial Message Sender

    Dial message sender To dial the phone number of a message sender: 1. Open the Messages shutter. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Dial. If there is no known number, the Dial button is disabled. If the number is internal, the call is dialed immediately.

  • Page 82: Add A Message Sender To Contact List

    Add a message sender to contact list To add a sender to your contact list: 1. Open the Messages shutter. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Copy to Contacts. The contact is added to your contact list. If the contact already exists in your contact list, it is not added.

  • Page 83: Using The 5235 Ip Phone Web Browser

    2. Press the Web Browser setting. Note: You can also program the Web Browser to open via a programmed key. For more information, see Program a 5235 IP Phone application. To perform a search using the Google search engine: 1. Press the search icon ( 2.

  • Page 84: Using The Line Interface Module

    USING THE LINE INTERFACE MODULE The 5235 IP Phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone. The Line Interface...

  • Page 85: Making And Answering Calls Using The Analog Key

    Making and Answering Calls Using the Analog key To make a call using the Analog line: 1. Lift the handset. 2. Press the key you programmed as Line Interface Module. ANALOG CALL is displayed. 3. Dial the number. Note: When you make an external call over the analog line, a prefix dialing number is not required.

  • Page 86: Making And Answering Calls Using The Failover Mode

    To switch between the current call and the held call when one of the calls is using the analog line, do one of the following: If your current call is using the analog line, press the flashing Line key of the held call.
  • Page 88 , ® Trademark of Mitel Networks Corporation. © Copyright 2005, Mitel Networks Corporation. All rights reserved.

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