Mitel 5235 User Manual
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Mitel 5235 User Manual

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See also: Administrator's Manual , Configuration Manual
M I T E L
M I T E L
5235
IP Phone
USER GUIDE

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Summary of Contents for Mitel 5235

  • Page 1 M I T E L M I T E L 5235 IP Phone USER GUIDE...
  • Page 2 3300 ICP - 7.0...

  • Page 3: Table Of Contents

    Specify Display Brightness and Contrast ..........25 Specify User Information ............... 26 Specify Language ................... 26 Program Key Layout on Your 5235 IP Phone ......... 27 Specify Audio Feedback Options ............28 Calibrate Screen Display ................ 29 Specify Call Notification Behavior ............29...
  • Page 4 Enable a screen saver ................32 Program Message key ................33 Program receipt of alternate message types.......... 33 Enable URL displays on your 5235 IP Phone .......... 34 PROGRAMING FEATURES ON YOUR KEYS ........35 Tips on programming features ............... 35 Program a feature key ................
  • Page 5 Swap ...................... 49 Call Forward................... 50 Messaging - Callback................52 USING CALL HISTORY..............53 Refresh your call history list ..............53 Delete call logs..................53 Display call log details ................54 Add contact information from a call log to your People list ....54 USING OTHER FEATURES ..............
  • Page 6 Speed Call ....................71 Tag Call ....................72 Trunk Flash .................... 72 USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT ..73 Access the Conference Controller............73 Turn the conference unit on and off ............73 Adjust the conference unit volume ............73 Place the conference unit in Presentation mode ........
  • Page 7 USING THE 5235 IP PHONE WEB BROWSER ........81 USING THE LINE INTERFACE MODULE ..........83 Making and Answering Calls Using the Analog key ........ 83 Making and Answering Calls Using the Failover Mode ......85...

  • Page 8: About The 5235 Ip Phone

    5235 Phone Applications. The 5235 IP Phone supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5235 is ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

  • Page 9: 5235 Ip Phone Features

    5235 IP Phone Features Feature Function 1 Stylus Used to select options on the shutter screens 2 Ring Indicator Flashes to signal an incoming call 3 Speaker Provides sound for handsfree calls and background music 4 Touch Screen Provides a large, high-resolution viewing area that displays a set of Touch Screen functions.

  • Page 10: Tips For Your Comfort And Safety

    Adjusting the viewing angle The stand built into your 5235 IP Phone tilts to give you a better view of the keys. To adjust the viewing angle: 1. Disconnect the cables to your phone.

  • Page 11: For Users On Resilient 3300 Icp Systems

    The rectangle remains until the switch to the primary system is complete.. If the 5235 IP Phone fails over to the secondary ICP, you have access to your mailbox on the secondary ICP only if a mailbox has been programmed for you by your Administrator.

  • Page 12: Using The Touch Screens

    USING THE TOUCH SCREENS The Overview Touch Screen on the 5235 IP Phone provides access to all the telephone features offered by the phone. A set of six shutters can be opened from the Overview screen by pressing the shutter button or shutter label.

  • Page 13: Using The Phone Shutter

    To open or close any of these shutters: 1. Press the shutter button ( ) or shutter label using your finger or the stylus. 2. Press the shutter name using your finger or the stylus. To navigate through the lists in each shutter: •...
  • Page 14 3300 ICP or you can program the keys using the Settings shutter. The programming available from the 3300 ICP is displayed only when the 5235 is in Idle Mode. • Programmable Keys: Keys that can be programmed to launch specific call control features.

  • Page 15: Using The People Shutter

    Using the People shutter The People shutter provides a single location for you to add, delete, and edit contact names and numbers. You can also dial anyone on your contact list from the People shutter. You launch the People shutter by: •...

  • Page 16: Using The Messages Shutter

    Using the Messages shutter The Messages shutter allows you to access your voice mail messages. You launch the Messages shutter by: • Pressing the shutter label buttons ( ) or shutter label. • Pressing a programmed key/softkey in the Phone Shutter. For information on how to program keys, see Programming Features On Your...
  • Page 17 You can use the Messages shutter to browse through your messages. Messages are displayed in the order of newest message first. The Messages shutter provides the following elements: • Scroll Buttons ( ): Use to navigate through message list. • Shutter tabs: Filters your messages and group them as Urgent, New, Saved and Recorded.
  • Page 18 The Messages Details shutter provides the following elements: • Dial: Use to dial the caller. • Save: Saves the message. • Delete: Deletes the message. • To Email: Use to send the voice mail to your email. • Copy to Contacts: Use to add the message sender as a contact in the People shutter.

  • Page 19: Using The History Shutter

    ICP. • Missed Calls: Indicates missed call logs stored on the ICP (but not on the 5235 IP Phone). • Blank: Indicates that there are no missed calls. You can browse through your logged calls using the History shutter. Call logs are displayed in order of newest log to oldest log.
  • Page 20 The History shutter provides the following elements: • Scroll Buttons ( ): Use to navigate through call log list. • Shutter tabs: Filters your calls and groups them as Missed, Made and Answered. The All tab displays all your calls. •...

  • Page 21: Using The Settings Shutter

    On Your Keys. You use the 16 settings, accessible from the Settings shutter, to customize the settings for your 5235 IP Phone. The Settings shutter provides the following elements: • Scroll Buttons ( ): Use to navigate through the Setting list.
  • Page 22 5235 IP Phone. • Screen Saver: Allows you to specify a specific time of inactivity on your 5235 IP Set that triggers the screen saver to display. • Audio Feedback: All the actions you perform in the shutters result in an audible beep.

  • Page 23: Using The Applications Shutter

    Note: The system can support up to three languages at one time. Language choices appearing in the phone display are controlled by ICP programming. • About 5235 IP Appliance: This screen displays the software release. Using the Applications shutter The Applications shutter provides access to the available applications on the 5235 IP Phone.
  • Page 24 The applications open within the Applications shutter. For example, as shown below, the Conference Controller window opens within the Applications shutter and provides you with a set of options to operate the 5310 Conference Unit with the 5235 IP Phone. For more information, see Using the 5310 IP Conference Unit.

  • Page 25: Using The On-Screen Keyboard

    Backspace key ( ) and enter the correct text or number. 2. When you finish entering the information, press OK. Getting Help To access 5235 IP Phone documentation: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until Online Help is displayed in the list.

  • Page 26: Cleaning Your Touch Screen

    Cleaning your Touch Screen To freeze the 5235 IP Phone Touch Screens so you can clean the screen you can either use the Settings shutter. To freeze the touch screen using the Settings shutter: 1. Open the Settings shutter. 2. Press the scroll buttons until Clean Mode is displayed in the list.

  • Page 27: Customizing Your 5235 Ip Phone

    Use the Settings shutter to customize your 5235 IP Phone. Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the 5235 IP Phone volume controls (when the phone is idle) or via the Settings shutter.

  • Page 28: Specify User Information

    4. Select the appropriate language and press Save. The phone displays the Overview Touch Screen in your chosen language. Note: Languages supported on the 5235 may differ from those supported on the ICP. If the Phone is configured for an unsupported language, the prompts may appear in your selected language but the Application language for the phone defaults to English.

  • Page 29: Program Key Layout On Your 5235 Ip Phone

    Program Key Layout on Your 5235 IP Phone Each 5235 IP Phone has six softkeys and 24 Programmable Keys grouped in a set of tabs. You can display these key using either three tabs (displays eight keys) or two tabs (displays 12 keys).

  • Page 30: Specify Audio Feedback Options

    All the actions you perform in the shutters result in an audible beep. The beep volume in the 5235 IP Phone is related to the volume of the speaker. You can specify the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

  • Page 31: Calibrate Screen Display

    Calibrate Screen Display Your 5235 IP Phone screen display is calibrated before the phone is shipped. However, if you notice that your phone is not performing as expected, it may be necessary to recalibrate the screen display. To calibrate the screen display: 1.

  • Page 32: Select Dialing Preferences

    Select Dialing Preferences You can specify dialing preferences for both internal and external numbers. For example, you can specify that all external numbers that you dial are prefixed by the number “9” or by the area code number “613”. You can also specify that internal numbers have four digits and should be dialed as such.
  • Page 33 To specify preferences for external numbers: 1. Open Settings shutter. 2. Press the scroll buttons ( ) until the Dialing Preferences setting is listed. 3. Press the Dialing Preferences label. 4. Press the External Numbers label. 5. Specify the type of external calls you make: •...

  • Page 34: Adjust Ringer Control

    Enable a screen saver You can specify a specific time to enable your screen saver or you can program it to turn on after a specific time period of inactivity on your 5235 IP Phone. To enable a screen saver: 1.

  • Page 35: Program Message Key

    6. Press Save. Program Message key The Message key on your 5235 IP Phone allows you to automatically place a call to your voice mail system. You can also program this key to automatically launch the 5235 IP Phone Message application:...

  • Page 36: Enable Url Displays On Your 5235 Ip Phone

    Enable URL displays on your 5235 IP Phone To enable third-party URLs to display in the Web Browser application: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the Go to URL label is listed. 3. Press the Go to URL label.

  • Page 37: Programing Features On Your Keys

    • Ringer Adjust • Language (See Note) • Pickup Group For information on how to program a Superkey on your 5235 IP Phone, refer Program a Hard Key. Note: Use the Superkey method to set your phone prompts ONLY if your selected language appears in the Settings shutter as "unsupported".
  • Page 38 Program a Feature key • Applications: People, Messages, History, Settings, Web-browser and Conference Controller (see Program a 5235 IP Phone Application) • 5235 Phone hard key functions: Hold, Transfer/Conference, Cancel, Microphone, Analog Line, Message, Redial and Speaker (see Program a hard key) Note: When you program a softkey, you must enable softkey programming in order for your programming to take effect.
  • Page 39 Feature Softkey Programmable Override Single Flash Double Flash Meet Me Answer Message Waiting Indicator Emergency Call Tag Call Phonebook Speak@Ease Hot Desking Hard keys available for programming on softkeys or programmable keys Hard Key Softkey Programmable Superkey Microphone Message Redial Speaker Hold Transfer/Conference...

  • Page 40: Program A Feature Key

    Program a feature key You use either softkeys or programmable keys to program features using the following procedure. To program a feature key: 1. If you are programming this feature on a softkey, verify that softkey programming is enabled. For more information, see Enable softkey programming.

  • Page 41: Program A 5235 Ip Phone Application

    Note: It is not necessary to clear programming from a key before you reprogram it. Program a 5235 IP Phone application You can program a personal softkey or a programmable key on your 5235 IP Phone to automatically launch the following 5235 IP Phone applications: • People •...

  • Page 42: Program A Hard Key

    Program a hard key To program Superkey, Hold, Transfer/Conference, Cancel, Microphone, Analog Line, Message, Redial and Speaker: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the My Phone Setup setting is listed. 3. Press the My Phone Setup setting. 4.

  • Page 43: Enable Personal Softkey Programming

    Enable personal softkey programming When you enable personal softkey programming, the default softkeys programmed by the 3300 ICP (when it the 5235 IP Phone is idle) are no longer displayed and are not available. To enable softkey programming: 1. Open the Settings shutter.

  • Page 44: Setting Up Your Contact List

    SETTING UP YOUR CONTACT LIST Use the People shutter to set up your contact list. Adding names to your contact list You can add a name to your contact list by entering it directly using the People shutter or by copying a number from a received call in the History shutter or Message Shutter.

  • Page 45: Editing Information In Your Contact List

    Editing information in your contact list 1. Open the People shutter. 2. Locate the name you wish to edit using one of the following methods: • Use the scroll buttons ( ) to scroll through the contact list. • Use the alpha tab that corresponds to the first letter of your contact’s last name.

  • Page 46: Making And Answering Calls

    MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys. •...

  • Page 47: Dial From Your Messages List

    Dial from your messages list To dial a contact from your messages list: 1. Open the Messages shutter. 2. Select a message from the Messages list. 3. In the Messages Details window, select Dial. Answer a call Do one of the following: •...

  • Page 48: Redial - Saved Number

    Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropriate feature access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropriate feature access code. Handsfree Operation To enable Handsfree Operation: •...

  • Page 49: Auto-Answer

    ), press the Hang Up Softkey or wait for the caller to hang up. Using the Analog line If the 5235 IP Phone is not connected to the 3300 ICP, the phone can support the Line Interface Module. In this scenario, the Splash screen is displayed.

  • Page 50: Call Handling

    • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the 5235 IP Set is idle. To retrieve a call from Hold: 1.

  • Page 51: Conference

    • To announce the Transfer, wait for an answer, consult, and then hang up or press the Cancel phone key ( • To return to the first call before completing the transfer, press the highlighted key. Conference To set up a Conference when a two-party call is already established, or to add another party to an existing Conference: 1.

  • Page 52: Call Forward

    • The None Profile is a default profile provided by the system. It has no numbers programmed and is used to turn off Call Forwarding. • The default profile is the 5235 IP Set’s current call forwarding. The dot (.) next to the profile shows the current active profile.
  • Page 53 • No Answer Ext: forwards external phone calls redirects your calls after several rings if you don't answer Note: You can select one or more settings, however, the Always setting takes priority over all other settings. 8. For each of the Call Forward categories: a.

  • Page 54: Messaging - Callback

    Messaging - Callback To leave a Message Waiting Indication on a telephone when you hear busy or ringback tone: 1. Dial the number. 2. If you hear a busy or ringback tone, press the Leave A Msg key. The MWI flashes on the phone you are calling. When the recipient of your call presses the message key on the phone you called, your Directory Number is displayed on that phone’s Touch Screen.

  • Page 55: Using Call History

    USING CALL HISTORY Refresh your call history list You can browse through your logged calls using the History shutter. If the shutter label indicates you have missed calls, you can refresh your call history list to view these calls. To refresh your call history list: 1.

  • Page 56: Display Call Log Details

    3. Press Delete All. 4. In the confirmation display, press Delete. All the calls listed within this tab are deleted. Display call log details 1. Open the History shutter. 2. Press the tab that contains the call logs that you want to display (For example, All, Missed, Made or Answered).

  • Page 57: Using Other Features

    USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not.

  • Page 58: Acd

    If your 5235 IP Set is ACD-enabled, you can log in as an agent. When there is no agent logged onto an ACD-enabled set, LOGGED OUT is displayed. To log in as an ACD agent: 1. Press the ACD key that you programmed. For more information on...

  • Page 59: Call Park

    Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 60: Call Pickup

    2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Calculator Calculator allows the 5235 IP Phone to be used as a basic four function calculator by using the telephone keypad, display and softkeys. To use the Calculator: 1.

  • Page 61: Change Language

    Change Language Use this feature ONLY if you have already followed the instructions to "Specify Language" and your phone displays a message that your selected language is "unsupported". You can only change the language display for your phone prompts using this feature. Applications will still appear in the previously-selected language, or in the default language, English.

  • Page 62: Day/Night

    Day/Night The Day/Night feature allows you to enable or disable night services using the Superkey. To enable Day or Night services: 1. Press Superkey. 2. Press Day/Night. Note: If Day/Night is not displayed, press More to display additional Superkey features. 3.

  • Page 63: Direct Paging

    Direct Paging Direct Paging allows you to page a called party through the telephone speaker on that person’s phone. To page a user at another extension: 1. Lift the handset. 2. Press the key you programmed to Direct Page. 3. Dial the extension number. 4.

  • Page 64: Emergency Calls

    Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: • Emergency Call Routing NOT programmed •...

  • Page 65: Group Listen

    EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2. Dial your Local Emergency Number (911 or equivalent). For more information on using the Line Interface Module line, refer to Using the Line Interface Module.

  • Page 66: Headset Operation

    2. Press the key you have programmed to Direct Page or dial the appropriate feature access code. 3. Do one of the following: ∗ To page your prime page group, press #. ∗ To page a specific page group, dial the page group directory number.

  • Page 67: Headset Operation (With Feature Control Switch)

    Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode.

  • Page 68: Hot Desk Remote Logout

    When you log in as a hot desk user, all the data in the History shutter is updated for you. You do not see any call logs for the phone’s registered DN; you only see your history data. When you log out, the registered DN’s history data is displayed.

  • Page 69: Make Busy

    Make Busy You can use the Make Busy feature to have your phone appear busy to other callers. If callers dial your phone number when Make Busy is enabled a message indicating that your line is busy is displayed on their phones. To disable Make Busy: •...

  • Page 70: Music

    Music To turn Music on and off when the phone is idle, do one of the following: • To turn the music on, press the that you programmed to Music • To turn the music off, press the that you programmed to Music When the Music is activated, the key you have programmed is highlighted.

  • Page 71: Phonebook

    Phonebook Phonebook lets you locate and telephone a system user based on name, extension number, department and or location. To use Phonebook: 1. Press the Superkey. 2. Press Phonebook. Note: If Phonebook is not displayed, press More to display additional Superkey features.

  • Page 72: Queue Status

    4. Press Display Info. 5. Press Superkey to exit. Reminder You can use the Reminder feature to program your 5235 IP Phone to ring and provide a message a specified time within a 24-hour period. To use Reminder: 1. Press Superkey.

  • Page 73: Speak@Ease

    Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Networks Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands.

  • Page 74: Tag Call

    Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities.

  • Page 75: Using The 5235 Ip Phone With 5310 Ip Conference Unit

    USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT The 5235 IP Phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time.

  • Page 76: Place The Conference Unit In Presentation Mode

    Place the conference unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. Presentation Mode minimizes extraneous noise. • Press Presentation Mode. Exit the conference controller •...

  • Page 77: Messaging

    MESSAGING Set up your mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Dial the Hunt Group number provided to you by your system administrator. 2. Follow the verbal instructions to create your personal passcode and to record your name and greeting.

  • Page 78: Log Into Your Mailbox From Your Own Extension

    Log into your mailbox from your own extension Note: You can only login to your mailbox from one application at the same time. For example, if you have logged in to your mailbox from the TUI, 5140/5240 VVM or 5230 VVM, an error message is displayed when you try to login to your mailbox from the Messages shutter.

  • Page 79: Log Into Your Mailbox From Another Extension

    Log into your mailbox from another extension Note: You can only login to your mailbox from one application at a time. For example, if you have logged in to your mailbox from the TUI, 5140/5240 VVM or 5230 VVM, an error message is displayed when you try to login to your mailbox from the Messages shutter.

  • Page 80: Play A Voice Message

    • Message type: new, saved, confidential, urgent or recorded • Date, time and duration of message In this window, you can save, play or delete the message. You can send the voicemail to your email if the Forward to Email feature is enabled.

  • Page 81: Dial Message Sender

    Dial message sender To dial the phone number of a message sender: 1. Open the Messages shutter. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Dial. If there is no known number, the Dial button is disabled. If the number is internal, the call is dialed immediately.

  • Page 82: Add A Message Sender To Contact List

    Add a message sender to contact list To add a sender to your contact list: 1. Open the Messages shutter. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Copy to Contacts. The contact is added to your contact list. If the contact already exists in your contact list, it is not added.

  • Page 83: Using The 5235 Ip Phone Web Browser

    USING THE 5235 IP PHONE WEB BROWSER To start the Web Browser: 1. Open the Applications shutter. 2. Press the Web Browser setting. Note: You can also program the Web Browser to open via a programmed key. For more information, see Program a 5235 IP Phone application.
  • Page 84 To navigate within the Web Browser: • To leave the browser open but hidden, press • To move forward through web pages, press • To move back through web pages, press • To update the page information, press • To go to the home page, press •...

  • Page 85: Using The Line Interface Module

    USING THE LINE INTERFACE MODULE The 5235 IP Phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone. The Line Interface...
  • Page 86 To answer a waiting call on the analog line: Note: If you have subscribed to an analog call waiting service, you may use the hookswitch or press Cancel ( ) to answer a waiting analog call. When you are on an analog call and a waiting analog call arrives, you hear a beep.

  • Page 87: Making And Answering Calls Using The Failover Mode

    Making and Answering Calls Using the Failover Mode To make a call using the analog line during an IP connection failure: 1. Lift the handset. The phone displays IP FAIL: ANALOG CALL. 2. Dial the number. To answer a call using the analog line during an IP connection failure: •...
  • Page 88 , ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.

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