Mitel 5235 User Manual
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Mitel 5235 User Manual

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Download this manual See also: Administrator's Manual, User Manual
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Summary of Contents for Mitel 5235

  • Page 1 jfqbi= ROPR=fm=pfm=mÜçåÉ= pfm=rëÉê=~åÇ=^Çãáåáëíê~íçê=dìáÇÉ=== oÉäÉ~ëÉ=TKN=...
  • Page 2 Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    GETTING STARTED ....................1 SIP User Accounts and Passwords ..................1 SIP Administrative Mode ..................... 1 About Your SIP Phone......................1 5235 IP Phone Features...................... 2 Call Encryption Indicator ......................... 3 Accessories for Your Phone ....................3 Headsets ............................3 Conference Units..........................
  • Page 4 5235 IP Phone SIP User and Administrator Guide Dial by Number..........................14 Dial by Name..........................14 Dial by SIP URL or IP Address ..................... 14 Dial by Phone Book Entry ......................15 Dial by Call Logs Entry ........................15 Redial ............................15 Calling and Called Party Display ..................
  • Page 5 Table of Contents Switch between Handset and Handsfree ..................24 Switch between Handset and Headset ..................24 Switch between Headset and Handsfree ..................24 Muting a Call........................24 Phone Book ........................25 Create a Phone Book Entry ......................25 Modify a Phone Book Entry......................25 Delete a Phone Book Entry......................
  • Page 6 5235 IP Phone SIP User and Administrator Guide Global RSS Feed....................... 35 USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT......36 Access the Conference Controller ..................36 Turn the conference unit on and off................... 36 Adjust the conference unit volume..................36 Place the conference unit in Presentation mode ...............

  • Page 7: Getting Started

    Getting Started Getting Started In SIP mode, the Mitel™ 5235 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network. You can also call other SIP phones by dialing SIP URL or IP address.

  • Page 8: 5235 Ip Phone Features

    5235 IP Phone SIP User and Administrator Guide 5235 IP Phone Features Each element is numbered according to the call-outs (e.g. Feature Function 1 Stylus Used to select options on the shutter screens 2 Ring Indicator Flashes to signal an incoming call...

  • Page 9: Call Encryption Indicator

    Headset key to return the phone to handset mode. Conference Units Mitel supports the 5310 IP Boardroom Conference Unit for use with the 5235 IP Phone. For more information on the conference unit, refer to the 5310 IP Boardroom Conference Unit documentation...

  • Page 10: Accessing Other Documentation

    5235 IP Phone SIP User and Administrator Guide Accessing Other Documentation To access other Mitel phone and peripheral documentation: 1. In your browser, go to www.mitel.com 2. Click Resources 3. From the Documentation list, select Guides and then click User Guides.

  • Page 11: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Superkey Menu Interface • Web Configuration Tool Superkey Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Superkey menu interface provides access to additional features.

  • Page 12: Accessing The Web Configuration Tool

    Online Help on page 3). Using The Touch Screens The 5235 provides a Phone and an Application shutter to allow you access to all the telephone features offered by the phone. In addition, pressing Superkey provides a menu-based interface that allows you to easily navigate, select, use and program the many functions and configuration options available on the telephone set.

  • Page 13: Using The Phone Shutter

    Line keys allow you to make and answer calls according to line or caller information. The 5235 IP Phone has eight Line keys. If one line is busy, incoming calls are received on the next available Line key. Each phone has pre-assigned prime line keys (Line 1 and 2 at minimum, up to Line 8 depending on phone type).

  • Page 14: Using The Applications Shutter

    The applications open within the Applications shutter. For example, as shown below, the Conference Controller window opens within the Applications shutter and provides you with a set of options to operate the 5310 Conference Unit with the 5235 IP Phone. For more information, see...

  • Page 15: Using The Superkey Softkey To Program

    Customizing Your Phone Using the Superkey Softkey to Program Using the keypad Depending on the context, the 5235 IP Phone’s keypad allows you to enter only numbers, or numbers, letters, and some special characters. On the 5235 IP Phone, you can dial •...

  • Page 16: Ringer Volume Control

    5235 IP Phone SIP User and Administrator Guide Ringer Volume Control To adjust the ringer volume while your phone is ringing: • Press (UP) or (DOWN). To adjust the ringer volume on your phone while your phone is idle: 1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.

  • Page 17: Display Contrast Control

    Customizing Your Phone Display Contrast Control You can adjust the brightness and display contrast either via the 5235 IP Phone volume controls (when the phone is idle) or via Superkey settings. To adjust the display contrast using the volume controls: 1.

  • Page 18: Calibrating Your Screen Display

    5235 IP Phone SIP User and Administrator Guide Calibrating Your Screen Display 1. Press Superkey, then press >> until SCREEN CALIBRATION? appears. 2. Press OK. 3. Tap the center of the target with the stylus. 4. Continue tapping the center of the target as it moves around your screen.

  • Page 19: Programming Features In Speed Dial Keys

    Customizing Your Phone • If the selected key is currently programmed as a different feature key, press MDFY TO SPEEDDIALKEY to modify the key to a Speed Dial key. ENTER NUMBER appears. • If the selected key is not currently programmed, press ADDNEW. ENTER NUMBER appears.

  • Page 20: Making And Answering Calls

    5235 IP Phone SIP User and Administrator Guide Making and Answering Calls Making Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, SIP URL, or IP address.

  • Page 21: Dial By Phone Book Entry

    Making and Answering Calls Dial by Phone Book Entry 1. Press Superkey, and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK <number of items> appears on the display. 3. Press (UP) and (DOWN) to navigate to the entry you want to call. 4.

  • Page 22: Answering Calls

    • Wait for the caller to hang up. Answer a Call Waiting The 5235 IP Phone allows a maximum of seven calls waiting while you are on a call. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes.

  • Page 23: Call Handling

    Call Handling Hold The 5235 IP Phone supports a maximum of eight held calls at the same time. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker.

  • Page 24: Program Call Forward

    Call Transfer You can transfer an active call to another party (one line must be free on your phone). The 5235 IP Phone supports eight lines. If all lines are busy on your phone, no calls can be transferred. Note: During a conference call, any party can perform a call transfer when one line on the phone that initiated the conference call is not in use.

  • Page 25: Transfer A Call To A Third Party Already On Hold

    Call Handling 3. Call the party to whom you want to transfer the call, and then do one of the following: • To talk to this party, wait until the connection is established, speak to the party, press (TRANS/CONF) or press TRANSFR and then hang up. This is an Attended Call Transfer.

  • Page 26: Add A Party On Hold To A Call In Progress

    5235 IP Phone SIP User and Administrator Guide Add a Party On Hold to a Call in Progress 1. Press (TRANS/CONF). The current call is put on hold. 2. Press the Line key of the party already on hold. 3. Press (TRANS/CONF).

  • Page 27: Messaging - Voice Mail

    Call Handling Messaging – Voice Mail Your Administrator configures your voice mail information so you can receive and access voice mail messages. The Ring/Message Indicator flashes to indicate waiting messages. Note: For administrative information on voice mail, see Voice Mail on page 33. Access your Voice Mail Messages 1.

  • Page 28: Using Advanced Features

    Feature Configuration page of the Web Configuration Tool. Call Logs Call Logs keeps a record of your missed, answered and outgoing calls. The 5235 IP Phone logs the ten most recent missed, answered, and outgoing calls. The most recent call appears at the top of each log.

  • Page 29: View A Call Log Entry

    You can register your SIP ID with several SIP sets and have all configured sets ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering set are extinguished. All Mitel SIP phones support call forking.

  • Page 30: Handset, Handsfree And Headset Modes

    5235 IP Phone SIP User and Administrator Guide Handset, Handsfree and Headset Modes Switch between Handset and Handsfree To go from handset to handsfree mode: 1. Press (SPEAKER). 2. Hang up the handset. Use the handsfree speaker to communicate with your party.

  • Page 31: Phone Book

    The Phone Book is a scrollable list of contacts from which you can make a call. The 5235 IP Phone holds a maximum of 60 Phone Book contacts. Phone Book entries contain an automatic index number, the contact’s name (maximum of 20 characters) and a number, SIP URL, or IP address.

  • Page 32: Delete A Phone Book Entry

    An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones support multi-call server programming. Requirements for making calls and picking up held calls from shared lines are the same as normal (non-shared) lines.

  • Page 33: Rss (Web) Feed

    Web feeds are text formats used to deliver information such as News and weather reports. Your Mitel SIP Phone can act as a web feed reader, displaying the feed on Line 1 of the phone display when the phone is idle. You can program one or more keys on your phone to display a web feed or to display your own customized message (branding).

  • Page 34: Time And Date

    5235 IP Phone SIP User and Administrator Guide Time and Date A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time. Your Administrator configures your time zone once using the Web Configuration Tool. Your phone automatically adjusts to Daylight Savings.

  • Page 35: Administrator Tools

    Table 3: Default Administrator User Names and Passwords Phone Default Default Administrator Administrator Name Password 5235 IP Phone admin 5235 Change Phone Passwords To change user or administrator passwords: • Access the Users & Passcodes page of the Web Configuration Tool.

  • Page 36: View A User Name

    5235 IP Phone SIP User and Administrator Guide View a User Name 1. Press Superkey. 2. Press the Line 3 key. The user display name (top) and user name (bottom) appears. 3. Press Superkey to return to the default display.

  • Page 37: Srtp Call Encryption Indicator

    Administrator Tools 3. Press OK, enter your administrator password, and then press SUBMIT. HTTP <current status> appears on the display. 4. Do one of the following: • To enable HTTP, press TURNON. • To disable HTTP, press TURNOFF. • To enable or disable TFTP, press NEXT. 5.

  • Page 38: Upgrade The Phone's Firmware

    SIP firmware loads, upgrade procedures, and Release Notes. To access the latest SIP firmware loads, upgrade procedures, and Release Notes: 1. In your browser, go to www.mitel.com, click Login, and log in to Mitel OnLine. 2. Move your cursor over Products, and select SIP Desktop Devices.

  • Page 39: Automating Firmware Upgrades

    To upgrade firmware on multiple phones, refer to the Mass Deployment topic in the Administrator Tools section of the Web Configuration Tool Online Help. Using SIP Enhanced Mode SIP Enhanced mode enables your 5235 phone to support server-enhanced shared lines including Sylantro Bridged Line Appearance (BLA) and Broadsoft Shared Call Appearance (SCA).

  • Page 40: Voice Mail

    Configuration Tool online help. Hot Line When a Hot Line number, SIP URL or an IP address is set up, the 5235 IP Phone automatically dials that number or address when taken off-hook. For Hot Line programming instructions, access the Administrator Tools > Configuring SIP Features section in the Administrator’s Web Configuration Tool online help.

  • Page 41: Media Configuration

    You can program a global RSS feed or branding message that will be displayed on Line 1 of Mitel SIP Phones when the phones are idle. You program the global RSS feed in the Advanced Features section of the Web Configuration Tool. For more information, refer to the Web Configuration Tool Online Help.

  • Page 42: Using The 5235 Ip Phone With 5310 Ip Conference Unit

    Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to the 5235, the Conference Controller application is not available.

  • Page 43: Specifications

    Specifications Specifications For a complete list of supported features (including Sylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help. Glossary Term Definition DHCP Dynamic Host Configuration Protocol HTTP Hypertext Transfer Protocol Integrated Communications Platform Identification Internet Protocol...

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