Kodak i3200 User Manual page 40

Problem
0 is displayed in the operator control
panel after the scanner is powered on
indicating the scanner is not
communicating with the PC
"False" paper jams or multifeeds
are occurring
11 inches / 27.94 cm or longer
documents are not feeding or are
jamming
Scanner is running slow
Documents are skewed during
scanning
6-2
Try the following:
• Check to be sure the USB cable is in good working condition and is
securely plugged into the PC and USB port.
• Be sure you are using a USB 2.0 (or higher) connection. USB 1.1 will
not work.
• Be sure the software is loaded.
• Verify that the PC is recognizing the scanner.
1. Click Start>Settings>Control Panel>Administrative
Tools>Computer Management to display the Computer
Management window.
2. Select Device Manager and select your PC.
The Kodak i3200 (or i3400) Scanner should be displayed under
Imaging Devices.
3. Click Action>Scan for hardware changes.
• Make sure that the transport area is clean.
Make sure the input and output tray extenders are pulled out to provide
support for long documents. Also see problem U9 (document jam) on
page 6-1.
• Your PC may not meet the minimum requirements for the scanner.
• Some image processing functions will reduce scanner speed.
• Resolution (dpi) setting may be set too high.
• Your virus software may be scanning all TIFF or JPEG files.
• Ensure you are scanning to a local drive.
Make sure that:
• the input tray side guides are adjusted to fit the documents being fed.
• documents are being fed perpendicular to the feed module.
• all staples and paper clips have been removed from the documents.
• the feed module, separation roller, and drive rollers are clean.
• the scanner cover is firmly closed.
Possible Solution
A-61771 March 2013