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100.02 ITU error service check
The ITU has an optical sensor that watches for a piece of reflective tape on the inside of the image belt. This
tape is read every revolution of the belt. If a signal is not received from the belt sensor within a certain time
period, the printer posts an error due to the loss of signal. There are several causes for the loss of signal. First,
the belt has tracked too far to the front or rear of the printer. In this case, the belt is still turning, but the reflective
tape is no longer passing within view of the belt sensor. This is considered a belt tracking error and is posted as
a 100.02 ITU Error. The other causes of a signal loss could be a belt stall, meaning the belt is not turning, or a
true signal loss, which would be due to a bad sensor, broken cable, loose connection, or bad system board.
These other causes post as a 100.01 ITU Error.
To assist the printer in determining what is the cause of a signal loss, there is a buffer that records the belt
position for the last 50 revolutions. If the printer loses the belt signal, it refers to the buffer. If the buffer shows
significant mistracking before signal loss, it will post a 100.02 ITU Error. If the buffer shows that the belt has
been tracking in the center before signal loss, it posts a 100.01 ITU Error. Due to memory restrictions, the buffer
is not saved during POR. This means if a printer posts a 100.02 ITU Error, so the belt is tracked off, and the
customer or servicer turns off the printer to clear the error, when the printer starts up, it will still not see the belt
signal and will now post a 100.01 ITU Error because the buffer is empty. When servicing a printer for a 100.01
ITU Error, it is important to view the error log. See
displayed at this point. Do not try to print the log. Look for past occurrences of 100.01 ITU Errors preceded by a
100.02 ITU Error.
Step
Actions and questions
1
Make sure all packing material is removed from the
printer. The Detensioner is located underneath the
toner cartridges. Make sure the ITU Detensioner is
removed. Remove the Detensioner by pulling up on the
red handle on the right side of the ITU.
Note: All the print cartridges must be removed to gain
access to the Detensioner packing material.
Has all packing material been removed from the
printer?
2
Check the ITU release lever for correct operation. The
ITU release lever is the black lever located on the left
upper side frame above the ITU opening and can be
seen by opening and lowering the MPF assembly.
When locked, the lever should be at the 6 o'clock
position. When unlocked, it should be in a 3 o'clock
position. Undue pressure is not required to operate the
lever.
Does the ITU release lever operate correctly?
3
Check the second transfer roll installation.
Is it installed correctly?
"Display Log" on page
3-29. The error log can only be
Yes
Go to step 2
Go to step 3
Go to step 4
5061
No
Remove any
remaining
packing material
from the printer.
Repair as
necessary.
Reinstall the
second transfer
roll.
2-17
Diagnostic information
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