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Service error code and paper jam message table
Error codes and paper jam messages
Error code
User attendance messages
1xx service errors
100.01 ITU Error
100.02 ITU Error
100.xx (.03
through.99)
106.xx Printhead
Error
107.xx Printhead
Error
108.xx Printhead
Error
109.xx Printhead
Error
122.01 Fuser Error
122.02 Fuser Error
122.03 Fuser Error
122.04 Fuser Error
122.05 Fuser Error
Action
ITU belt track direction problem—go to
page
2-14.
ITU belt tracking problem—go to
Replace the ITU assembly. See
Cyan printhead error.
Check for the correct installation of all the cables to the system board assembly and
to the printhead assembly: JCY1, and JMMC1 on the system board. Go to
board" on page
5-8. If the cables are connected correctly to the system board and
to the printhead assembly, go to
Note: Do not adjust or replace any printhead before performing checks in
"Printhead diagnostics" on page
Magenta printhead error
Check for the correct installation of all the cables to the system board assembly and
to the printhead assembly: JMMM1 and JMK1 on the system board. Go to
board" on page
5-8. If the cables are connected correctly to the system board and
to the printhead assembly, go to
Note: Do not adjust or replace any printhead before performing checks in
"Printhead diagnostics" on page
Yellow printhead error
Check for the correct installation of all the cables to the system board assembly and
to the printhead assembly: JMMY1 and JMMC1 on the system board. Go to
"System board" on page
board and to the printhead assembly, go to
Note: Do not adjust or replace any printhead before performing checks in
"Printhead diagnostics" on page
Black printhead error
Check for the correct installation of all the cables to the system board assembly and
to the printhead assembly: JMK1 and JMMK1 on the system board. Go to
board" on page
5-8. If the cables are connected correctly to the system board and
to the printhead assembly, go to
Note: Do not adjust or replace any printhead before performing checks in
"Printhead diagnostics" on page
Fuser error—go to
"122.01 error code service check" on page
Fuser over temperature—go to
Fuser open thermistor—go to
Fuser cold—go to
"122.04 error code service check" on page
Fuser does not raise temperature quickly enough or raises temperature too quickly—
go to
"122.05 and 122.06 error code service check" on page
"100.01 ITU error service check" on
"100.02 ITU error service check" on page
"ITU assembly removal" on page
"Printhead diagnostics" on page
3-1.
"Printhead diagnostics" on page
3-1.
5-8. If the cables are connected correctly to the system
"Printhead diagnostics" on page
3-1.
"Printhead diagnostics" on page
3-1.
"122.02 error code service check" on page
"122.03 error code service check" on page
5061
2-17.
4-49.
"System
3-1.
"System
3-1.
3-1.
"System
3-1.
2-18.
2-19.
2-19.
2-20.
2-21.
2-7
Diagnostic information
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