Support Save Overview - Dell Brocade Adapters Installation And Reference Manual

Support Save overview

The Support Save feature is an important tool for collecting debug information from the driver,
internal libraries, and firmware. You can save this information to the local file system and send it to
support personnel for further investigation. Use one of the following options to launch this feature:
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Launching Support Save through BCU, HCM, and during a port crash event saves the following
information:
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NOTE
For details on using HCM and BCU commands, refer to the Brocade Adapters
Administrator's Guide.
In HCM, launch Support Save through the Tools menu.
In Management applications, use the Technical SupportSave dialog box.
For BCU, enter the bfa_supportsave command.
NOTE
For VMware ESX 5.0 and later systems, BCU commands are integrated with the esxcli
infrastructure. To initiate the BCU supportsave command, enter esxcli brocade supportsave on
the ESX system.
Through your internet browser (Internet Explorer 6 or later or Firefox 2.0 or later), you can
collect Support Save output if you do not have root access, do not have access to file transfer
methods such as File Transfer Protocol (FTP) and Secure Copy (SCP), or do not have access to
the Host Connectivity Manager (HCM).
A Support Save collection can also occur automatically for a port crash event.
Adapter model and serial number
Adapter firmware version
Host model and hardware revision
All support information
Adapter configuration data
All operating system and adapter information needed to diagnose field issues
Information about all adapters in the system
Firmware and driver traces
Syslog message logs
Windows System Event log .evt file
HCM GUI-related engineering logs
Events
Adapter configuration data
Environment information
Data .xml file
Vital CPU, memory, network resources
HCM Agent (logs, configuration)
Driver logs
Brocade Adapters Installation and Reference Manual
53-1002144-01