Checking Port Leds; Troubleshooting Checklist - Dell Broadcom NetXtreme Family of Adapters User Manual

Troubleshooting: Broadcom NetXtreme II Network Adapter User Guide
5. Remove and re-install the diagnostic software.
6. Contact your hardware vendor.
BACS Network Test Failures
Typically, the BACS Testing the Network
addresses. Below are common steps to perform when troubleshooting the network.
1. Verify that the cable is attached and you have proper link.
2. Verify that the drivers are loaded and enabled.
3. Replace the cable that is attached to the NIC/LOM.
4. Verify that the IP address is assigned correctly using the command "ipconfig" or by checking the OS IP assigning tool.
5. Verify that the IP address is correct for the network to which the adapter(s) is connected.

Checking Port LEDs

See Network Link and Activity Indication

Troubleshooting Checklist

CAUTION! Before you open the cabinet of your server to add or remove the adapter, review
Precautions.
The following checklist provides recommended actions to take to resolve problems installing the Broadcom NetXtreme II
adapter or running it in your system.
Inspect all cables and connections. Verify that the cable connections at the network adapter and the switch are
attached properly. Verify that the cable length and rating comply with the requirements listed in
Network Cables.
Check the adapter installation by reviewing
the slot. Check for specific hardware problems, such as obvious damage to board components or the PCI edge
connector.
Check the configuration settings and change them if they are in conflict with another device.
Verify that your server is using the latest BIOS.
Try inserting the adapter in another slot. If the new position works, the original slot in your system may be defective.
Replace the failed adapter with one that is known to work properly. If the second adapter works in the slot where the
first one failed, the original adapter is probably defective.
Install the adapter in another functioning system and run the tests again. If the adapter passed the tests in the new
system, the original system may be defective.
Remove all other adapters from the system and run the tests again. If the adapter passes the tests, the other adapters
may be causing contention.
Checking if Current Drivers are Loaded
Windows
See Viewing Vital Signs
NetWare
To verify that the driver is loaded properly, type
LOAD BX2.LAN FRAME_ETHERNET_II NAME=BX2_1_EII
This command automatically verifies if the link is active. If the link is active, the command returns Link is up.
From the command line, type config then press ENTER. The following status information is displayed:
file:///T|/htdocs/NETWORK/BroadCom/71921/NetXtremeII/en/trouble.htm[9/26/2012 3:30:19 PM]
failures are the result of a configuration problem on the network or with the IP
to check the state of the network link and activity.
to view vital information about the adapter, link status, and network connectivity.
Installation of the Add-In NIC. Verify that the adapter is properly seated in
Safety
Connecting the