Checklist; System Problems - NEC POWERMATE eco Service And Reference Manual

This chapter provides information to help isolate and repair system malfunctions. The system
has a built-in program that automatically checks its components when the system is powered on.
If there is a problem, the system displays an error message. If this happens, follow any
instructions on the screen.
If screen messages do not help or an error message does not appear, refer to the information in
this section to help determine and correct the problem. For the more common problems, refer to
"Checklist" for assistance. If the information in the checklist does not help, refer to
"Diagnostics" for more detailed problem solving.
If disassembly is required, see Chapter 3, "Disassembly and Reassembly."

Checklist

Check the following list for a match to the system problem and the possible cause and solution.

System Problems

No power and power lamp not lit.
Check that system power is on.
Check that the AC power cord is plugged into the AC power adapter.
Check that the AC power adapter cable is plugged into the system unit DC power socket.
Check that the AC power cord is plugged into a live, properly grounded AC power outlet or
surge protector.
Check the outlet or surge protector by plugging in a lamp.
Non-System Disk error message displays when the system is started.
A diskette is in the optional external diskette drive, and the diskette drive is set before the
hard drive in boot order. Remove the diskette from drive A and restart the system.
Operating system not found error message displays when the system is
started.
If a CD disc is in the drive, the system might not be able to boot. Try removing the disc and
rebooting.
System does not boot and error message displayed on screen.
Run the Setup Utility (see Chapter 2, "Setup and Configuration"). Check that the
parameters are set correctly.
System emits continuous beeps.
Turn the system off, wait at least five seconds, and turn the system on. If the beeps
continue, call the NEC Solutions (America), Inc. Technical Support Center (see Chapter 8,
"Services and Support").
System does not maintain date, time, system configuration information.
Record customized settings in BIOS Setup utility (see Chapter 2, "Setup and
Configuration"). Replace the battery (see "CMOS Battery Removal" in Chapter 3,
"Disassembly and Reassembly"). Run BIOS Setup utility to set customized options.
System does not boot from hard drive.
Check that the drive boot order in the BIOS Setup utility is set to boot from the hard drive.
Run the Setup Utility (see Chapter 2, "Setup and Configuration") and set the Boot
parameter to hard disk device.
7-2 Troubleshooting