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8.13 Preparation before Phone Call
When you have any question or desire to contact us on the occurrence of a fault or error
on the unit, do the following preparations before calling us:
• Write down the failure or fault status and questions.
• Write down the configuration of the peripherals connected to the host unit and the
software products used in the disk array unit.
• Keep this manual, the manuals on the peripherals connected to the host unit, and the
manuals of used software products.
8.14 Service and Support
If you have any question on this product or attached software, contact your service
representative.
8.15 Unit Life/Repair Service Period
The service life of the disk array unit and the repair service period after stopping of the
production are as shown below.
Some components (e.g., cooling fans and battery backup units) of the disk array unit need
replacement when they reach their lives. They may have a shorter life than the disk array
unit. The service life of the disk array unit may become shorter than 5 years depending
on the operating environment.
periodically. For their replacement and lives, contact your maintenance service agent.
• Service life of the disk array unit: 5 years (*1)
• Extended life after overhaul: 2 years (*2)
• Repair service period: 5 years after stopping of the production
Note that the following disk array units may not be repaired:
• Unit damaged due to dropping, incorrect handling, etc.
• Unit modified by the customer
• Unit which has reached the end of its useful life
• Unit damaged by a natural disaster (e.g., earthquake, lightning, or fire) or by an
external factor (e.g., incident)
*1
The repair service is not available for the disk array unit that has reached its service
life.
Be sure to make a hardware maintenance contract, and get the disk array unit to be
overhauled (at a cost).
*2
Even if the disk array unit is overhauled when it is 5 years old, the repair service is
no longer available when it becomes 7 years old.
8.16 Disposal of Disk Array Unit
Dispose of the disk array unit according to local ordinance. Contact your local
government for details.
Therefore, the components should be replaced
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