Troubleshooting Hotsync Operations - Kyocera 7135 Reference Manual

5. Go back to the folder with the name of the original Palm device. Copy—do not move—the
contents into the folder with the name of the new device.
6. Launch the Palm Desktop for the 7135 Smartphone. All of the data from the older device
should be located under the new user name
7. Perform a HotSync operation with the new device and new user name. All of the information
will be transferred to the new device.

Troubleshooting HotSync operations

The HotSync operation fails to start
Make sure your computer is turned on, and that it does not shut down automatically as part
of an energy-saving feature.
Check the cable between the cradle and the computer serial or USB port.
Make sure you selected the correct serial port on the Local tab in the Setup dialog. Select the
port where you connected the cradle.
Make sure you are not running another program—such as America Online
®
or WinFax —that uses the same port.
Verify that HotSync Manager is running. If it is running, exit and restart it.
Make sure you selected Local Serial or Local USB from the HotSync Manager menu or the
Palm Desktop for the 7135 Smartphone menu.
Try deleting the Saved_Preferences.PRC file on your computer:
Browse to C:\Palm\<username>\Backup, where <username> is the name of your
Palm device.
Locate the Saved_Preferences.PRC file and delete it.
The HotSync operation does not run to completion
Do not turn the phone on or off while it is synchronizing data.
If you have problems using the As Fast As Possible option or a specific speed, select a lower
baud rate setting on the Local tab in the Setup dialog.
Read the HotSync Log for the user account you are synchronizing.
Try deleting the Saved_Preferences.PRC file on your computer:
Browse to C:\Palm\<username>\Backup, where <username> is the name of your
Palm device.
Locate the Saved_Preferences.PRC file and delete it.
If you have two Palm devices with the same user name
Problems occur during synchronization if two Palm devices have the same user name.
The HotSync process creates a unique user ID in addition to the user name. It is important that no
two IDs synchronize to the same user name. Follow these steps to rename one of the Palm devices.
1. On your computer, open the Palm Desktop for the 7135 Smartphone.
2. From the Tools menu, select Users .
Chapter 4 Transferring Information
Troubleshooting HotSync operations
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