Troubleshooting - KitchenAid KEHU309 Use & Care Manual

TURNTABLE
Replace turntable immediately after cleaning. Do not operate the
microwave oven without the turntable in place.
Cleaning Method:
• Mild cleanser and scouring pad
• Dishwasher
GRID
Cleaning Method:
• Warm water, mild detergent and a sponge. Heavily soiled
areas can be cleaned with a scouring pad and mild cleanser.
• Dishwasher
BAKING TRAY
• Dishwasher
STEAMER
• Steel-wool pad
• Dishwasher
BROWNING PAN
To avoid damage to browning pan, do not immerse or rinse with
water while the browning pan is hot. Do not use steel-wool pads.
• Dishwasher
TURNTABLE SUPPORT AND ROLLERS, HUB, CRISP
PLATE HANDLE
• Dishwasher
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
• Has a household fuse blown, or has the circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
• Is the microwave wired properly?
See Installation Instructions.
Is the turntable support operating properly?
Remove turntable. Remove and clean turntable support and
rollers. Replace turntable support. Replace turntable. Place
1 cup (250 mL) of water on the turntable, then restart oven. If
it still is not working, call for service. See "Assistance or
Service" section. Do not operate the oven without turntable
and turntable support working properly.
Turntable rotates both directions
Microwave oven will not operate
Is the door completely closed?
Firmly close door.
Is the electronic oven control set correctly?
See "Microwave Oven Control" section.
On some models, is the Control Lock set?
See "Control Lock" section.
On combination oven models, is the lower oven self-
cleaning?
The upper oven will not work during the lower oven Self-
Cleaning Cycle.
Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, call for service.
See "Assistance or Service" section.
Oven makes humming noise
• This is normal and occurs when the transformer in the
magnetron cycles on.
Oven door looks wavy
• This is normal and will not affect performance.
• This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
Is the display showing a letter followed by a number?
Clear the display. See "Interactive Touch Display" section. If it
reappears, call for service. See "Assistance or Service"
section.
Display shows time countdown, but is not operating
•
Is the Timer in use?
See "Timer" section.
Tones are not sounding
• Are tones disabled?
See "Sound" section.
Smoke is coming from oven vent during grilling (on
some models)
• Some smoke is normal and occurs just as in conventional
crisping.
Turntable will not operate
• Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support.
Sparking during grilling (on some models)
• This is normal and occurs as fat burns off from past cooking.
Sparking will stop once fat is completely burned off.
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