Troubleshooting - KitchenAid YKMCS122RPS Use & Care Manual

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual, or visit www.kitchenaid.com/owners, or in Canada
www.kitchenaid.ca/owners.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Centre
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
If you experience
Nothing will operate Check the following:
n
Microwave oven will Check the following:
not operate
n
n
n
Microwave oven
n
makes humming
noise
Microwave oven door
n
looks wavy
Turntable will not Check the following:
operate
n
n
Turntable alternates
n
rotation directions
Display shows
n
messages
Display shows time Check the following:
countdown, but the
n
microwave oven is not
operating
Tones are not Check the following:
sounding
n
Cooking times seem Check the following:
too long
n
n
n
Odor coming from
n
microwave oven
during convection
and/grill cooking

TROUBLESHOOTING

Recommended Solutions
Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped,
replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water
does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for
service.
Door: Firmly close door. On some models, if a packaging spacer is attached to the inside of the door,
remove it, then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more
without the microwave oven being started. This occurs to avoid unintended starting of the microwave
oven. Open and close the door, then start the cycle.
Stop (Unlock): Make sure Stop/Unlock is OFF. Make sure Demo mode (on some models) is OFF.
This is normal and occurs when the power supply in the magnetron cycles on.
This is normal and will not affect performance.
Turntable: Make sure turntable is correct side up and is sitting securely on the turntable support.
See the "Turntable" section.
Turntable support: Remove turntable. Remove and clean turntable hub, support, and rollers. Replace
hub, support, and turntable. Place 1 cup (250 mL) of water on the turntable, then restart microwave
oven. If it still is not working, call for service. See the "Assistance or Service" section. Do not operate
the microwave oven without turntable and turntable support working properly.
This is normal and depends on motor rotation at the beginning of the cycle.
A flashing "0:00" means there has been a power failure. Reset the clock.
Timer: See the "Timer" section.
Tones: See the "Tones" section.
Cooking power: See the "Microwave Cooking Power" section.
Amount of food: Larger amounts of food need longer cooking times.
Voltage: Have a qualified electrician check the electrical system in the home.
This is normal for the first few convection and/or grills cycles. The odor will dissipate with repeated
use.
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Center
220-6750 Century Ave.
Mississauga, Ontario L5N 0B7
17