Troubleshooting - Oki C9600hdn Utility Manual

Troubleshooting

Problems / Answers
1. The printer I selected is not shown in the list when I click
→
Printer
If it is offline, the printer will not be shown. Check to see that the
printer is online.
There are times the printer is not shown during printing. Wait for a
while and try again. If it is still not shown, specify that printer's IP
address in the
acquired window before clicking Next.
2. The content of Log Pane (right side of window) is not updated.
→
Click Log
The following message was displayed: "Cannot connect to the
printer. Wait for a while and try again."
Check that the printer is not offline. This message is sometimes
displayed during printing. Try again later.
3. The following message displays when I select
→
Printer
acquired."
With the printer selected in the Printer Tree, click
→
Printer
logs are acquired from the printer. Click
Printer/Printer
4. The following message displays when I select
→
Printer
between acquisition of a Log."
A print log is already being acquired from the printer at this time.
→ Next.
Add a printer
Specify the printer for which logs will be
Refresh Display.
Delete a Printer: "Cannot delete while log is being
Start/End Log
Group.
Acquire a Log: "This processing cannot do
C9600 Utilities Guide
Print Job Accounting Utility • 141
to cancel the process by which print
Printer
→
Delete a