HP Surestore 80ex - Optical Jukebox User Manual page 53

Table 3-3 Troubleshooting
Jukebox won't
power on
Poweron selftest
failed
Power to the
jukebox failed while
a disk was in the
drive and did not
return to READY
after the power came
back on
Before turning power OFF, ensure that the SCSI bus is inactive and will remain
inactive while you are troubleshooting. Turning power OFF in this jukebox while
the SCSI bus is active can cause data loss and/or SCSI bus problems.
Chapter 3
Problem
• Check that the power indicator light on the drive front
panel is ON ("3" on Figure 3-1).
• If light is not ON, make sure the power switch on the
rear panel is ON and that the jukebox is plugged in.
• Is the power cord good?
• Is the power outlet operating?
• If steps above are unsuccessful, refer to Appendix A
for service numbers.
• Ensure that shipping screw is removed.
• Ensure that the shipping bracket (in the mailslot) is
removed.
• Power cycle the jukebox. (See the note at the bottom
of this page.)
If jukebox continues to fail poweron selftest, press
and record the error codes. Call your service
representative.
• Power cycle the jukebox. (See the note below.)
If the poweron test is unsuccessful, place the power
switch to OFF. Do not move the jukebox! Moving the
jukebox when there is a disk cartridge inside the drive
risks damaging the drive. Call your service
representative.
Operating the Jukebox
Troubleshooting
What to do
ENTER
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