Network Setup Troubleshooting Other Troubleshooting Tips This manual mainly describes problems you may encounter when setting up a network, and the possible causes and solutions. Find a description related to your problem and follow the solution. Forgotten or Do Not Know the Access Point Name/Network Name (SSID), Security If you cannot find a description for your problem or if you encounter a problem after setup, refer to the on- Protocol (encryption standard), and Network Key screen manual: Basic Guide/Advanced Guide.
Problems during Software Installation The Target Access Point is Not Displayed (Detected) on the Detected Check 4 Access Points List Screen Is the MAC address filtering enabled on the access point? • For details on how to check the settings of the access point, refer to the manual supplied with the Check access point or contact its manufacturer.
Check Settings Screen is Displayed An access point could not be detected. is Displayed Check Check The message appears when no access point can be detected. The screen appears when an IP address was not Click OK (A) to display the Detected Access Points List obtained automatically due to incorrect network key or screen, then try to detect the access point again by referring to inactive DHCP function.
Set Printer IP Address Screen is Displayed The Machine is Not Displayed (Detected) on the Detected Printers List Screen Check Check Check 1 Make sure that you follow "Connection Checklist" on Check 1 page 9, then click Connect (A). Make sure that you follow Check 1, 2, 4, 5, 6 and 7 of "Connection Checklist" on page 9, then click Redetect.
Additional Computers Setup Check 4 When obtaining an IP address automatically, make sure that the DHCP function of the Refer to the troubleshooting tip below only when configuring wireless settings by using WPS or WCN, or access point is active. when setting up on an additional computer.
Problems during Network Setup Check 4 When obtaining an IP address automatically, make sure that the DHCP function of the Multiple APs detected is Displayed access point is active. • For details on how to check the settings of the access point, refer to the manual supplied with the Action access point or contact its manufacturer.
Other Troubleshooting Tips PIN codes do not match is Displayed Forgotten or Do Not Know the Access Point Name/Network Name (SSID), Security Protocol (encryption standard), and Network Key Action Check The message appears when setup is not completed within 10 minutes. Check the access point settings.
Reference Information Configuring the Access Point's Wireless LAN Settings Manually WPA/WPA2 (P.8) Action Disable (P.8) Enter the access point name/network name (SSID) and security setting (WEP, WPA, etc.) directly. Follow the procedure below. Perform in "Install the Software (2)" on page 27 in the printed manual: Getting Started.
Restoring the Machine's Default LAN Settings to Perform Setup Again WPA/WPA2 Disable Action Follow the procedure below to restore LAN settings of the machine to the default state. Use the Menu button to select Device settings. Use the [ or ] button to select LAN settings, then press the OK button.
Is the firewall function of your security software active? A message may appear on the computer monitor warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Check 6 Are the access point and machine installed in an open space where wireless communications are possible? Also, is there a microwave oven, refrigerator, etc. nearby? Install them in an open space with as few obstacles as possible. Leave some space between the installation location and a microwave oven, refrigerator, etc. so that its radio waves will not affect those from the access point. Check 7 Is the access point operating in IEEE802.11b or IEEE802.11g (2.4 GHz)? •...