Technical Support - Wegener iPump 6420 User Manual

5.1. Warranty
The following warranty applies to all
iPump 6420 Professional Audio Server
All
Wegener Communications
workmanship for a period of one year after shipment to customer.
obligation under this warranty is limited to repairing or, at
replacing parts, subassemblies, or entire assemblies.
for any special, indirect, or consequential damages. This warranty does not cover parts or
equipment which have been subject to misuse, negligence, or accident by the customer during
use. All shipping costs for warranty repairs will be prepaid by the customer. There are no other
warranties, express or implied, except as stated herein.
5.2.

Technical Support

If the unit should fail to perform as described, if you need help resolving problems with your
, or for questions about obtaining service for your
iPump 6420
Communications Customer Service
.
service@wegener.com
To return a product for service:
1. Obtain a
copy of the
WEGENER at the contact information given just above. To get an RMA number,
you must give us this information: 1) Unit model number (see pre-printed label,
usually on the bottom of the unit; 2) Unit serial number (in running i6420, see front-
panel Home LCD screen, or also see same label displaying model number; and 3)
Brief description of the problem.
2. To help us identify and control returned units, plainly write the RMA number on the
outside of the product-shipping container. This will help us return your unit to you
as quickly as possible.
3. Return the product, freight prepaid, to the address given below. It is best to use the
original shipping container to optimally protect the unit. If unable to do so, then
any substitute container must adequately protect the unit. WEGENER is not
responsible for additional damage to the unit resulting from the use of an unsuitable
shipping container.
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
Note: All returned material must be shipped freight prepaid. C.O.D. shipments will not be accepted.
www.wegener.com
Wegener Communications
:
products are warranted against defective materials and
at (
770) 814-4057
Return Material Authorization (RMA)
to
RMA Request Form
800070-01 Rev B
iPump 6420 User's Manual
Wegener Communications
Wegener Communications
Wegener Communications
iPump 6400
, Fax
(678) 624-0294
number by completing and faxing a
. Or you may call or e-mail
(678) 624-0294
products including the
' option,
shall not be liable
, please contact
Wegener
, or email
Chapter 5, Page 108
'