Epson Stylus Color II Reference Manual page 52

The printer does not seem to receive print jobs.
On a PC, release any print jobs that may be held in the EPSON
Spool Manager. Start Spool Manager and click any job marked
pending or held. Then open the Document menu and select
Delete. Verify the EPSON Stylus COLOR II print queue is not
held, open the Queue menu and click Hold if there is a
checkmark beside the option.
On a Macintosh, release any print jobs that may be held in the
EPSON Monitor2 utility. Click the upper right corner of the
screen and select Monitor2 from the menu. Click any print job
shown under Waiting and click Cancel Printing.
Make sure EPSON Stylus COLOR II is selected as the default
Windows printer driver (PC driver) or is the last printer
selected in the Chooser (Macintosh driver).
If you still get no output, try printing a demonstration page to
see if the problem is with your printer; see Chapter 2 for
instructions. If no demonstration page prints, you may have a
problem with your printer; contact your EPSON dealer or an
authorized EPSON servicer.
If the demonstration page prints, you may have a problem with
your application software or your printer cable. Make sure
your cable is connected securely and see your program's
documentation for troubleshooting information. On a PC,
you can use the printer's hex dump mode to pinpoint
communication problems between the printer and a software
program. To turn on hex dump mode, first turn off the printer.
Then hold down the Load/Eject and Print Mode buttons, turn
on the printer, and send a print job. The printer prints the exact
codes it receives from the computer in hexadecimal format.
Report the codes to your support technician.
4-11
Troubleshooting