Operator Panel Service Check; Paper Feed Service Checks; Paper Jam Error Indication During Post; Media Picks But Stops Halfway Through The Printer - Lexmark 363dn Service Manual

Operator panel service check

Inspect the operator panel cable for damage. Make sure the cable is plugged in securely. Run POST, and check
each light for proper operation. See
LCD Operator panel service check
FRU
Operator panel (LCD)
Controller board
Warning: Do not
replace the operator
panel and controller
board at the same
time. Each card
contains the printer
settings. When either
of these cards is new,
it obtains the settings
from the other card.
Settings are lost when
both are new and
replaced at the same
time.

Paper feed service checks

Paper jam error indication during POST

FRU
Fuser (exit sensor)
Input/duplex sensor
Manual feed sensor

Media picks but stops halfway through the printer

FRU
Input/duplex sensors
(under print cartridge assembly)
Input sensor (manual)
"Power—On Self Test (POST) sequence" on page
Action
Lights
If the LCD does not come on, then open the controller board cage and locate the operator
panel connector at J14. Make sure the cable is properly connected to the controller board
and the controller board has input voltage to it.
With the printer on, verify the following without disconnecting the cable:
• Pins 1, 3, 5, and 6: 3.3 v
• Pin 2: 5 v
• Pins 4 and 7: GND
If these are approximately correct and the operator panel is not functioning, then replace
the operator panel.
If any are incorrect, then see
Buttons
If the buttons do not respond, then replace the operator panel. There is no test or repair for
the faulty switches on the operator panel.
Action
If the exit sensor flag, which is visible at the back of the fuser, is in any position other than
vertical, then the printer will display a paper jam. Make sure the flag is operating freely.
Replace the fuser if the sensor is damaged.
Make sure the input paper feed sensors are working properly. A stuck or incorrectly installed
sensor causes a paper jam indication.
Action
Make sure the input sensors are working properly.
Check for a broken or stuck flag on the input sensors. Clear anything that keeps
the flags from rotating freely.
Make sure the cables are seated on the controller board at J30 (input/duplex
sensor) and J26 (manual input).
Check for +5 V dc on pin 2 and 5 at J30 (input/duplex sensors) and pin 2 at J26
(Input sensor). Voltages on pins 1 and 4 at J30 pin 1 at &26 should change as the
flags intersect with the sensor.
• If correct, then replace the input paper feed sensor.
• If these voltages are not correct, then replace the controller board.
• Check the pick tires. Clean or replace as necessary.
"Controller board service check" on page
7013-XXX
2-1.
2-26.
2-31
Diagnostics information