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Troubleshooting and Diagnostics
During normal operation the following error messages may occur:
Display
AGC ERROR
BUFFER OVERFLOW
COVER OPEN
FRAMING ERROR
HOR. DRIVE ERROR
5-4
That means...
AGC ADJUST
procedure fault
Handshake protocol - Check CTR - CTS or
error
Displayed when the - Close cover
top cover is open
and the printer is in
the READY or
BUSY mode.
Protocol error
Horizontal drive
without function
Cause / Action
- Distance print head and
platen faulty
- Print head loose
- Platen incorrectly installed
- Ribbon not inserted
- Horizontal drive without
function
- Platen got dirty
XON - XOFF protocol
- Repeat data transfer
- Check protocol setting of
printer and host
- Repeat data transfer
- Horizontal drive blocked
- Paper jam
- Distance of platen gap too
narrow
- AGC procedure on not
workable position
- Platen incorrectly installed
- No AGC ADJUST after
print head or platen
replacement
- Device electronic fault
- Encoder strip missing
- Horizontal drive fault
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