Interactive Voice Response (Ivr) - Toshiba Stratagy Flash General Description Manual

Stratagy ES Feature Groups

Interactive Voice Response (IVR)

To enable TTS on the Stratagy ES4, ES80, ES96, and ES96R:
•
the ETI–Eloquence software must be installed. This software can be found on the Stratagy ES
software CD-ROM that ships with each system.
•
the Stratagy Activation Module (SAM) must be activated for the feature by placing an order for
the TTS Feature Group (Part No. SES-FG-TTS-ETI). Includes first two channels.
To enable TTS on the Stratagy iES32:
•
the ETI-Eloquence software comes already installed on the iES32 systems that ship with
Release 4 software. The software must be installed on iES32 systems that are upgraded to
Release 4.
•
the SoftSAM must be feature activated by placing an order for the TTS/Email Feature Group
(part number SES-FG-TTS-ETI). Includes first two channels.
Interactive Voice Response (IVR)
The IVR Feature Group enables Toshiba Authorized Software Developers to create custom IVR
applications. The developers work directly with the customers to determine the customer's exact
IVR application needs.
An Interactive Voice Response (IVR) application can relay specific computer database
information to callers over the telephone based on an individual's unique input from a touchtone
telephone dial pad. Database information can reside on the IVR system's hard drive or in an
external database. The Fax Server, ASR, and Text-To-Speech (TTS) Feature Groups are options.
A Stratagy ES IVR application script is customized so that callers can get the information they
need anytime that data is available. Information received from the database, can be spoken back to
the caller in a number of different ways: date, time, dollars and cents, numbers or predetermined
phrases.
Note Though the Stratagy Flash and IVP8 do not offer the IVR Feature Group, both systems are
capable of limited IVR applications by the use of the Token Programming Language.
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