Telephone System Integration; In-Band Integration; Toshiba Proprietary Integration (Tpi); Smdi Integration - Toshiba Stratagy Flash General Description Manual

Telephone System Integration

Stratagy can be configured to work with various telephone system integrations.

In-band Integration

System Availability: Stratagy Flash, IVP8; Stratagy ES4, ES80, ES96, ES96R
Many telephone systems (PBXs) can be configured to provide information to Stratagy about an
incoming call by preceding it with one or more DTMF digits. Stratagy can then be configured to
receive and interpret these DTMF strings. These DTMF strings are known as In-band Integration
or In-band Signaling.
Data is passed in both directions: the PBX informs the Automated Attendant/Stratagy system
about each incoming call, and the Stratagy sends instructions to the PBX to turn message waiting
lights on or off, as appropriate.
Benefit(s)
•
Enables users to see when they have messages in their mailbox by lighting the message waiting
light.
•
Provides joint handling of call transfers by the telephone system and Stratagy, enabling callers
to go directly to the user's mailbox and personal greeting when busy or RNA.
•
Processes calls faster so that the Stratagy voice ports can be used for answering additional calls
rather than monitoring transfers.

Toshiba Proprietary Integration (TPI)

System Availability: Stratagy ES
TPI is a method used by the Stratagy ES to communicate more completely and effectively with the
Strata CTX telephone system. Stratagy ES systems use this integration to support the soft key
control of voice mail feature.
Note See the Strata CTX DKT3000/2000-Series Telephone User Guide for information on these
phone features.

SMDI Integration

System Availability: All systems
SMDI integration is available on all Stratagy systems. SMDI is an industry standard
interconnection made via an RS-232 data connection that passes the integration information
"packets," dependent upon the PBX capabilities. Similar to Inband Integration, data is passed
between the PBX and the Stratagy system about each incoming call, and Stratagy sends
instructions to the PBX to turn message waiting lights on or off, as appropriate.
In addition, all Stratagy systems use SMDI to support the Call Record feature with the Strata CTX.
Benefit(s)
SMDI integration offers improved call handling since the Stratagy system is informed about each
call as it arrives, and immediately performs the appropriate call processing. SMDI is also faster
and more efficient than DTMF inband integration.
Stratagy General Description 01/03
Features
Telephone System Integration
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