Password Problems; Technical Support - Handspring Treo 90 User Manual

Password problems

Problem
I forgot the password, and my
handheld is not locked.
I forgot the password and my
handheld is locked.

Technical support

If you cannot solve your problem after reviewing the sources listed at the beginning of this
appendix, check our web site www.handspring.com for the latest technical support information.
Before requesting support, please experiment a bit to reproduce and isolate the problem. When
you do contact support, please be ready to provide the following information:
The name and version of the operating system you are using
The actual error message or state you are experiencing
The steps you take to reproduce the problem
Page 224
Solution
You can use Security to delete the password. If you do this,
your handheld deletes all entries marked as private. You can,
however, perform a HotSync operation
password: the HotSync process backs up all entries, whether
or not they are marked private. In this case, the following
procedure restores your private entries and lets you access
them:
1. Use the Palm Desktop software and the cable to
synchronize your data.
2. Tap Forgotten Password in Security to remove the
password and delete all private records.
3. Perform a HotSync operation to synchronize your data
and restore the private records by transferring them from
your computer to your handheld.
If you assign a password and lock your handheld, you must
perform a hard reset to continue using your handheld. See
page 215 for details.
before
you delete the
Troubleshooting Tips