Hotsync Problems - Handspring Treo 90 User Manual

HotSync problems

Problem
Why can't I synchronize
my handheld with my
computer?
I did a HotSync
operation, but one of my
applications did not
synchronize.
Page 222
Solution
Try each of these in turn. After each step, try to synchronize to see
if the problem persists:
Make sure you installed the software that came with your
handheld. You must install this software even if you upgraded
from another Palm OS handheld.
Make sure you selected your user name in Palm Desktop
software before beginning the HotSync operation.
Perform a soft reset. See page 214 for details.
Make sure the HotSync Manager icon
Windows system tray in the lower-right corner of the screen. If
it does not appear, open the Start menu, select Programs,
Handspring, and then HotSync Manager.
Click the HotSync Manager icon and make sure that the Local
USB option has a check next to it. If you are using an optional
serial cable, make sure that the Local Serial has a check next
to it, then select Setup and confirm that the COM port setting
matches the port where you attached the serial cable.
Make sure the cable is connected securely to your computer
and your handheld.
Make sure you are using the correct type of cable. If your
computer does not have a USB port, or is running Windows 95
or Windows NT 4.0, you must use a serial cable.
If you're using a USB cable, navigate to the Handspring
program group and select the Handspring USB utility.
If you are using a USB cable, disconnect any other USB devices
you are using. If you're connecting your cable to a USB hub,
disconnect it and connect your cable directly to your computer.
If you are using a serial cable, try a lower baud rate setting on
the Local tab in the Setup dialog box.
Restart your computer.
If you installed a conduit from a non-Handspring software
developer, contact the developer for support.
Click the HotSync Manager and choose Custom. Make sure that
the conduit appears on the list and that it is set to Synchronize the
files. See page 159 for details.
appears in the
Troubleshooting Tips