Troubleshooting Tips; Software Installation Problems - Handspring Treo 90 User Manual

Appendix B

Troubleshooting Tips

If you encounter a problem with your Treo™ 90 handheld:
Review this section to see if your problem is listed
Check our web site at www.handspring.com for the latest technical support information
Note: Thousands of add-on applications have been written for Palm OS
Unfortunately, we are not able to support such a large number of non-Handspring
software applications.
please contact the developer or publisher of that software.

Software installation problems

Problem
Palm™ Desktop software will
not install successfully.
Appendix B
If you are having a problem with a non-Handspring application,
Solution
Disable any anti-virus software, close any open applications or
utilities, and then perform the installation again.
If you are installing on a computer at your workplace, make
sure your System Administrator grants you the rights to install
software.
If you are still having problems installing the Handspring
software, try these steps:
1. Download the latest version of the software from the
Customer Support or Product Support section of
www.handspring.com.
2. Restart your computer in "safe mode." In most versions of
Windows you can do this by pressing F8 on the keyboard
as the computer boots.
3. Install the file you downloaded in step 1. If the installation
finishes, restart your computer in the normal operating
mode and start using Palm Desktop software.
® devices.
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