Troubleshooting; Ribbon Cartridge And Paper - Sony UP-CR10L Operating Instructions Manual

Troubleshooting

Before sending the unit out for servicing, check the items
listed below. If you still cannot solve the problem, contact
your Sony Authorized Dealer.
Symptom Cause/Remedy
Cannot load paper roll. Are you trying to load 2UPC-C13,
C15 while adaptors are mounted
in the paper holder?
tRemove the adaptors and then
Paper roll was loaded, Paper roll may not have been
but "no paper" message loaded correctly.
tEnsure that paper roll is loaded
appears.
Ribbon cartridge was Ribbon may not have been loaded
loaded, but "no ribbon correctly.
tEnsure that ribbon is loaded
cartridge" message
appears.
Out of paper message This is not a defect. Some spare
appears, but there is paper will be left over.
still paper in the unit. tRemove the leftover paper and
There is a white margin The print position may not be
on the printed image. correct.
tAdjust the print position (page
Display not on or Depending on the display angle,
difficult to see. the display may not be visible or
may be difficult to see.
tThe display angle can be
Image data cannot be A mounted memory card does not
read. contain any data.
tInsert a memory card that
Data has been recorded on a
memory card in a format that the
unit does not recognize.
tBe sure to store image data in
The memory card may not be
properly inserted.
tMake sure that the memory
The memory card may not be
inserted in the correct direction.
tSet the memory card in the
load the paper roll (page 12).
correctly (page 13).
correctly (page 15).
load a new ribbon cartridge and
paper roll (page 13).
26).
adjusted. Adjust the angle of
the display to improve the
display appearance (page 9).
contains image data.
a format that the unit can
recognize (page 55).
card is fully inserted (page 32).
direction shown on the
operation screen.
Ribbon Cartridge and
Paper
Each printing pack contains two sets of the ribbon
cartridge and paper roll combination.
Be sure to use the ribbon cartridge and the paper roll in the
carton as a set.
2UPC-C13 series Self-Laminating Color Printing
Pack
Contains color ribbon cartridge and paper.
Ribbon cartridge for printing: 2 rolls
3.5 × 5 inches print paper: 2 rolls
2UPC-C14 series Self-Laminating Color Printing
Pack
Contains color ribbon cartridge and paper.
Ribbon cartridge for printing: 2 rolls
4 × 6 inches print paper: 2 rolls
2UPC-C15 series Self-Laminating Color Printing
Pack
Contains color ribbon cartridge and paper.
Ribbon cartridge for printing: 2 rolls
5 × 7 inches print paper: 2 rolls
Printing capacity
Each printing pack contains two sets of the ribbon
cartridge and paper combination. One set of the ribbon
cartridge and paper allows you to print the following
number of sheets.
Print pack 2UPC-C13
Number of 300 (sheets)
sheets
Print size 89 × 126 mm
±2 mm
(3.5 × 5 inches
±3/32 inch)
Notes
• However the number of sheets that can be printed may
not be guaranteed if you replace the ribbon cartridge and
paper before the ribbon cartridge and paper run out.
• Always use a designated print pack.
Troubleshooting / Ribbon Cartridge and Paper
2UPC-C14 2UPC-C15
200 (sheets) 172 (sheets)
101 × 152 mm 126 × 178 mm
±2 mm ±2 mm
(4 × 6 inches (5 × 7 inches
±3/32 inch) ±3/32 inch)
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