When Messages Are Displayed On Your Computer Screen; Messages Displayed When Using The Scanner Function - Ricoh Aficio MP C3002 User Manual

10. Troubleshooting
When Messages Are Displayed on Your
Computer Screen

Messages Displayed When Using the Scanner Function

This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
Message
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied."
"Call Service"
"Please call your service
representative."
"Cannot add any more
scanning mode."
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
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Causes
The entered login user
name, password, or driver
encryption key was invalid.
The logged in user name
does not have permission for
scanner function.
An unrecoverable error has
occurred in the machine.
The maximum number of
registerable scan modes has
been exceeded.
An access mask is set.
Solutions
Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details about login user name, login
password, and driver encryption key,
see Security Guide .
For details about how to set
permissions, see Security Guide
Contact your service representative.
The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
For details about an access mask,
contact your administrator.
.