Resolving Audio Issues; Resolving Network Communication Issues - Smart Technologies SMART Board 480i5 Configuration And User's Manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system
Make sure that there are no obstructions behind the projector's wall-mounting bracket, and that
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the bracket is firmly secured to the wall according to the installation instructions.
Adjust the projected image. See the included SMART Board 480i5 interactive whiteboard
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system installation guide (smarttech.com/kb/156695) and Adjusting the image on page 20.

Resolving audio issues

You can connect an audio system to the audio output connector in the projector's connection panel. If
no sound is coming from your audio system, perform the following procedure.
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To resolve audio issues
1. Ensure that the speakers' or audio system's cables are properly connected to the audio output
plug on the projector's connection panel.
2. Press the Mute button on the projector's remote control, and if Audio Mute is on, turn it off.
3. Use the projector's remote control to ensure that the volume isn't at the lowest setting.
4. Ensure that your speaker or audio system is on and that the volume is turned up.
5. Check that your source input, such as your computer or video device, isn't malfunctioning.
Ensure that its audio output is on and that the volume isn't set to the lowest position.
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You must display the source input's video to play its audio through the connected speakers
or audio system.
6. If the previous steps don't resolve the issue, contact your authorized SMART reseller.

Resolving network communication issues

If you don't have network access, perform the following procedure to troubleshoot your system.
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To resolve network communication issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the projector's
connection panel.
2. Ensure that the LAN warning light on the projector is green. To activate the projector's network
features, use the "vgaoutnetenable=on" RS-232 command (see Projector programming
commands on page 60) or enable the Network and VGA Out setting (see Adjusting projector
settings on page 12). The network features on the projector don't work until you complete one
of these tasks.
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