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B
Using HP PC Hardware Diagnostics
To help in troubleshooting and diagnosing failures, use the UEFI-based hardware diagnostic solution
that HP includes on all products. You can use this tool even if the computer will not boot to the
operating system.
Why run HP PC Hardware Diagnostics - UEFI
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and
expedite the support process when issues are found. The tools save time by pinpointing the
component that needs to be replaced.
●
Isolate true hardware failures: The diagnostics run outside of the operating system so they
effectively isolate hardware failures from issues that may be caused by the operating system or
other software components.
●
Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID
is generated. This ID can then be provided to the call agent, who will either schedule support or
provide replacement parts.
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health
of the computer.
1.
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Downloading HP PC Hardware Diagnostics to a USB device on page
2.
The hard disk drive.
NOTE:
3.
A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible only if
the USB or hard disk drive versions are not detected.
1.
Turn on the computer and press
2.
Press
Pressing
listed above.
58
Appendix B Using HP PC Hardware Diagnostics
This option is not available on models with 32 GB solid-state drives.
F2
or select Diagnostics (F2).
F2
signals the system to search for the diagnostics from the three locations in the order
Esc
repeatedly until the BIOS Boot Menu appears.
59).
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