HP RP2 Hardware Reference Manual

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Hardware Reference Guide
HP RP2 Retail System

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   Summary of Contents for HP RP2

  • Page 1

    Hardware Reference Guide HP RP2 Retail System...

  • Page 2

    HP End User Not all features are available in all editions License Agreement (EULA). If you do not The information contained herein is subject of Windows 8.

  • Page 3

    About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 4

    About This Book...

  • Page 5: Table Of Contents

    2 Hardware upgrades ............................5 Tools needed ............................5 Warnings and cautions ......................... 5 Mounting the RP2 to a wall, swing arm, or pole-mounted bracket ............6 Unfolding the stand ..........................7 Adjusting the tilt angle .......................... 7 Routing cables to external devices ....................... 8 Replacing the power supply .......................

  • Page 6: Table Of Contents

    Appendix B Electrostatic discharge ........................36 Preventing electrostatic damage ......................36 Grounding methods ..........................36 Appendix C Computer operating guidelines, routine care and shipping preparation ......... 37 Computer operating guidelines and routine care ................37 Touch screen maintenance ........................ 37 Shipping preparation ..........................

  • Page 7: Product Overview, Product Models, Standard Features

    Product overview Product Models The HP RP2 Retail System offers 2 (two) base models which include different processors and touch technology, as identified below. For standard and optional features available on these two models, refer to Standard features on page...

  • Page 8

    Cable management features ● Energy Star 6 qualified, EU Compliant, RoHS2 Compliant ● 87% energy efficient internal power supply adapter ● HP Limited Warranty, 3/3/3 standard: 3 years parts, 3 years labor, and 3 years on-site services ● Chapter 1 Product overview...

  • Page 9: Rear Components

    The system ships with a set of plastic plugs that can be inserted into unused ports to help protect the system. NOTE: The RP2 is shipped with the RJ-50 Serial Ports' power disabled. Enable power for each port within the HP BIOS. RJ-50 to DB9 cables are available from HP. Also refer to Connecting a serial...

  • Page 10: Connecting A Serial Device

    Connecting a serial device Some serial devices may require a DB9 connector. Available options from HP are RJ-50 to DB9 adapter cables (either 1 meter or 2 meters in length) as shown below. NOTE: The serial ports can be configured as 5V or 12V powered serial ports. Refer to...

  • Page 11: Hardware Upgrades, Tools Needed, Warnings And Cautions

    To reduce the risk of serious injury, read the . It describes proper workstation, setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo. WARNING! Energized and moving parts inside.

  • Page 12: Mounting The Rp2 To A Wall, Swing Arm, Or Pole-mounted Bracket

    (1) and a 100 mm x 100 mm pattern (2). The stand attaches to the 75 mm x 75 mm pattern. The 100 mm x 100 mm pattern can be used to attach a mounting device, such as the HP Quick Release.

  • Page 13: Unfolding The Stand, Adjusting The Tilt Angle

    Unfolding the stand The system ships with the stand in the folded position. To unfold the stand, hold the base down with one hand and push the bottom of display head up so that the neck of the stand adjusts up and back, then tilt the display head forward.

  • Page 14: Routing Cables To External Devices

    Routing cables to external devices Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.

  • Page 15

    Insert the tabs on the top of the cable cover into the slots on the rear panel (1) and then rotate the bottom part of the cover on to secure it (2). Reconnect the power cord and press the power button. Routing cables to external devices...

  • Page 16: Replacing The Power Supply

    Replacing the power supply Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.

  • Page 17

    Slide the new power supply into the left side of the base. Connect the AC power cord to the right side of the power supply inside the base (1), insert the cord into the routing slot on the bottom edge of the base (2), and then route the cord under the base behind the foot (3) and out the rear of the base (4).

  • Page 18

    Replace the side panels on the base. To do so, insert the tabs at the bottom edge of the panel onto the base (1) then rotate the top edge of the panel onto the base (2) so that it snaps in place.

  • Page 19: Installing Optional Hp Integrated Usb Peripheral Modules

    Installing optional HP integrated USB peripheral modules Only HP approved integrated USB peripheral modules will work with the RP2, such as the HP webcam, fingerprint reader, MSR (single-head and dual head), 2 x 20 LCD (complex and non- complex) customer facing display, 7" LCD customer facing display, and 2D imager scanner...

  • Page 20

    Pry off the bottom part of the USB cover plate (1) and then pull the cover plate off the unit (2). Pull the plug that is inserted in the USB port out of the port. NOTE: Some models do not have plugs in the USB ports. Chapter 2 Hardware upgrades...

  • Page 21

    Remove the two screws next to the USB port. The screws are needed to install the USB module. Slide the screw hole cover plate on the module back (1) and insert the USB connector on the module into the USB port (2). Installing optional HP integrated USB peripheral modules...

  • Page 22

    Install the two screws that were previously removed (1) and slide the cover plate on the module forward to cover the screws (2). Reconnect the power cord and press the power button. Chapter 2 Hardware upgrades...

  • Page 23: Installing Memory, Ddr3-sdram Sodimm, Replacing The Sodimm

    Installing memory The computer comes with one preinstalled double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline memory module (SODIMM). DDR3-SDRAM SODIMM CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the SODIMM or invoke system malfunction.

  • Page 24

    Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before replacing the memory module. Regardless of the power-on state, voltage is always supplied to the memory module as long as the computer is plugged into an active AC outlet.

  • Page 25: Removing The Front Panel

    The computer automatically recognizes the additional memory when you turn on the computer. Removing the front panel To access the internal components of the computer, such as the hard drive and memory module, you must remove the front panel. Push up on the bottom corners of the cable cover (1) and rotate the cover off the unit (2) to expose two of the screws that must be loosened to remove the front panel.

  • Page 26

    Rotate the display head back to the horizontal position. Lift the front panel straight up and off the rear casing. Chapter 2 Hardware upgrades...

  • Page 27: Replacing The Front Panel

    Replacing the front panel Place the display head straight down onto the rear casing. Tilt the display head up so that you can access the screws that hold the display head onto the rear casing. Replacing the front panel...

  • Page 28

    Tighten the four captive screws to secure the rear panel to the casing. Connect all cables to the rear I/O connectors, including the power cord. Insert the tabs on the top of the cable cover into the slots on the rear panel (1) and then rotate the bottom part of the cover on to secure it (2).

  • Page 29: Replacing The Hard Drive

    Replacing the hard drive CAUTION: If you are replacing a hard drive, be sure to back up the data from the old drive so that you can transfer the data to the new drive. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet.

  • Page 30

    Remove the four grommet screws from the sides of the hard drive carrier. Slide the hard drive out of the carrier Chapter 2 Hardware upgrades...

  • Page 31

    Slide the new hard drive into the carrier. Install the four grommet screws into the sides of the carrier. Replacing the hard drive...

  • Page 32: Replacing The Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...

  • Page 33

    Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.

  • Page 34: Securing The Rp2 To A Counter Top

    There are two screw holes on the base of the stand. Fasten the stand to the counter top using the appropriate fastening devices (not provided by HP) for your surface. Chapter 2 Hardware upgrades...

  • Page 35: Installing An External Security Lock, Cable Lock

    Tilt the neck of the stand (1) and the display head (2) back to their normal positions. Reconnect the power cord and press the power button. Installing an external security lock Cable lock A cable lock can be used to secure the RP2 to an external object. Installing an external security lock...

  • Page 36: Padlock

    Padlock A padlock can be used to secure the RP2 to an external object. Install the padlock security loop on the rear panel. NOTE: The padlock security loop and screw are provided with the RP2. Connect a cable that is attached to an external object to the padlock and Insert the padlock into the security loop.

  • Page 37: Configuring The Software, Touch Screen Calibration, Calibration For Windows 7 Professional And Embedded Posready

    Embedded POSReady 7. Touch drivers are already included in those operating systems for this monitor. HP recommends that you calibrate the touch screen before using the system to ensure that the touch point registers on the screen where the stylus or finger touches the screen. If at any time you find that the touch point is not registering properly, you may need to repeat the calibration process.

  • Page 38: Configuring Powered Serial Ports

    Computer F10 Setup utility. NOTE: To access the Computer F10 Setup utility, restart the computer and press the key as soon as the HP logo screen is displayed (before the computer boots to the operating system). Chapter 3 Configuring the software...

  • Page 39: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Troubleshooting Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 40: Appendix A Troubleshooting

    SODIMM module. iteration but LEDs continue Reseat SODIMM. until problem is solved. Replace SODIMM. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. Unplug the power cord. Press the CMOS times, once every second, reset button.

  • Page 41

    Table A-1 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: Check that the unit is plugged into a working AC outlet.

  • Page 42: Preventing Electrostatic Damage, Grounding Methods

    ● Use a portable field service kit with a folding static-dissipating work mat. ● If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service provider.

  • Page 43: Computer Operating Guidelines And Routine Care, Touch Screen Maintenance

    Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: HP recommends a 17 mm clearance from the fins on the rear panel for heat dissipation. ● Keep the HP RP2 Retail System away from excessive moisture, direct sunlight, and extremes of ●...

  • Page 44: Shipping Preparation

    Shipping preparation Follow these suggestions when preparing to ship the computer: Back up the hard drive files. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. NOTE: The hard drive locks automatically when the system power is turned off. Remove and store all removable media.

  • Page 45: Index

    Index shipping preparation 38 battery, replacing 26 tilt adjustment 7 cable routing 8 touch screen computer operating guidelines 37 calibration 31 counter top, securing 28 maintenance 37 troubleshooting 33 electrostatic discharge, preventing damage 36 USB modules, installing 13 features 1 ventilation guidelines 37 front panel removal 19...

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