HP RP3 Maintenance And Service Manual

Maintenance & service guide hp rp3 retail system model 3100.
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Maintenance & Service Guide
HP RP3 Retail System Model 3100

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  • Page 1

    Maintenance & Service Guide HP RP3 Retail System Model 3100...

  • Page 2

    No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP RP3 Retail System Model 3100 First Edition (December 2012) Document Part Number: 719218-001...

  • Page 3

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 4: Table Of Contents

    Table of contents 1 Product Features ............................1 Standard Configuration Features ......................1 Front Panel Components ........................2 Rear Panel Components ........................3 Serial Number Location ........................3 2 Installing and Customizing the Software ...................... 4 Activating and customizing the software ....................4 Activating the Windows operating system ................

  • Page 5: Table Of Contents

    DDR3-SDRAM DIMMs ...................... 20 Replacing a SODIMM ......................21 Expansion Cards ..........................22 Installing an Optional Powered Serial Port Expansion Card ..........23 Configuring Powered Serial Ports ..................25 Installing an Optional 12-Volt Powered USB Expansion Card ........... 26 Riser Card ............................29 Hard Drive ............................

  • Page 6: Table Of Contents

    Appendix D POST Error Messages ........................ 65 Power-On Self-Test (POST) ....................... 65 POST Numeric Codes and Text Messages ..................66 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ..........72 Appendix E Password Security and Resetting CMOS ................. 76 Resetting the Password Jumper ......................

  • Page 7: Table Of Contents

    Appendix H Identifying the Chassis, Routine Care, and Disassembly Preparation ........ 120 Electrostatic Discharge Information ....................121 Generating Static ......................121 Preventing Electrostatic Damage to Equipment .............. 121 Personal Grounding Methods and Equipment ..............122 Grounding the Work Area ....................122 Recommended Materials and Equipment ................

  • Page 8: Product Features, Standard Configuration Features

    Product Features Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed on the computer, run the diagnostic utility (included on some computer models only). NOTE: This product features optional Powered USB ports. In the retail industry, “Powered USB” is also referred to as “USB + Power,”...

  • Page 9: Front Panel Components

    Front Panel Components Dual-State Power Button USB Port Power On Light Hard Drive Activity Light NIC Link Light NIC Activity Light Microphone Port Headphone Port NOTE: The USB, microphone, and headphone ports are located behind a sliding door. The NIC link light indicates a network connection. The NIC activity light indicates network activity. The Power On Light is normally green when the power is on.

  • Page 10: Rear Panel Components, Serial Number Location

    Rear Panel Components Power Cord Connector Cash Drawer Connector Powered USB 24V USB Ports (4) RJ-45 Network Connector Powered USB 12V Expansion Slot Cover VGA Connector Parallel Port DisplayPort PS/2 Mouse Connector (green) PS/2 Keyboard Connector (purple) Serial Connector (COM1) Serial Connector (COM2) NOTE: Arrangement and number of connectors may vary by model.

  • Page 11: Installing And Customizing The Software, Activating And Customizing The Software, Activating The Windows Operating System

    Installing and Customizing the Software Activating and customizing the software If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system.

  • Page 12: Downloading Windows 7 Updates, Installing Or Upgrading Device Drivers, Customizing The Monitor Display

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 13

    ● Maintenance and Service Guide (English only)—Provides information on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, diagnostic indicator lights and error codes. ● Regulatory, Safety and Environmental Notices—Provides safety and regulatory information that ensures compliance with U.S., Canadian, and various international regulations.

  • Page 14: Illustrated Parts Catalog, Computer Major Components

    Illustrated parts catalog Computer major components Item Description Spare part number System board (includes Intel Celeron 807UE processor; includes replacement thermal 682426-001 material) Front bezel 682430-001 Power supply, 115W 682435-001 Access panel (not illustrated) 682429-001 Memory modules (PC3-12800; not illustrated) 8-GB 689374-001 4-GB...

  • Page 15: Cables

    Cables Item Description Spare part number Front USB and power switch assembly 682432-001 Hard drive power/data cable assembly 682433-001 Adapter, DisplayPort to VGA (not illustrated) 632484-001 Adapter, DisplayPort to DVI (not illustrated) 662723-001 Adapter, DisplayPort to HDMI (not illustrated) 617450-001 DisplayPort cable (not illustrated) 487562-001 Chapter 3 Illustrated parts catalog...

  • Page 16: Misc Parts

    Misc parts Item Description Spare part number Fan assembly 682431-001 Speaker 647447-001 Antenna kit for use with WLAN modules 711789-001 Cover, powered serial port (not illustrated) 353054-001 Hard drive grommet (not illustrated) 594220-001 Rubber feet (not illustrated) 583654-001 Keyboard (not illustrated) For a detailed list of available keyboards and their country codes, see Sequential part number listing on page...

  • Page 17: Expansion Cards, Drives

    Expansion cards Description Spare part number Expansion cards PCIe to PCIe riser (not illustrated) 711791-001 PCIe to PCI riser 711790-001 2-port powered serial card 638947-001 Powered USB card – 12V 711788-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter (WLAN module) 701396-001 Atheros AR9462 802.11b/g/n Wi-Fi Adapter (not illustrated) 701398-001 Drives...

  • Page 18: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 353054-001 Cover, powered serial port 487562-001 DisplayPort cable 537749-001 Mouse, optical, jack black 570580-001 Mouse, laser, jack black 583654-001 Rubber feet 594220-001 Hard drive grommet 609250-001 Mouse, PS2, optical, jack black 613125-001 Washable keyboard for use in the United States 613125-031 Washable keyboard for use in the United Kingdom...

  • Page 19

    Spare part Description number 613125-B41 Washable keyboard for use in Slovakia 613125-DE1 Washable keyboard for use in Northwest Africa 613125-L31 Washable keyboard for use internationally 617450-001 Adapter, DisplayPort to HDMI 619580-001 Mouse, washable 632484-001 Adapter, DisplayPort to VGA 638947-001 2-port powered serial card 639135-001 320-GB, 7200 RPM hard drive 647447-001...

  • Page 20

    Spare part Description number 674312-261 PS/2 keyboard for use in Bulgaria 674312-271 PS/2 keyboard for use in Romania 674312-281 PS/2 keyboard for use in Thailand 674312-291 PS/2 keyboard for use in Japan 674312-AA1 PS/2 keyboard for use in the People's Republic of China 674312-AB1 PS/2 keyboard for use in Taiwan 674312-B41...

  • Page 21

    Spare part Description number 674313-261 USB keyboard for use in Bulgaria 674313-271 USB keyboard for use in Romania 674313-281 USB keyboard for use in Thailand 674313-291 USB keyboard for use in Japan 674313-AA1 USB keyboard for use in the People's Republic of China 674313-AB1 USB keyboard for use in Taiwan 674313-B41...

  • Page 22: Removal And Replacement Procedures, Preparation For Disassembly, Serial Number Location

    Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly Identifying the Chassis, Routine Care, and Disassembly Preparation on page 120 for initial...

  • Page 23: Access Panel

    Access Panel Description Spare part number Access panel 682429-001 Prepare the computer for disassembly (Preparation for Disassembly on page 15). Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the rear of the computer, then lift it off (2). To install the computer cover, reverse the removal procedure.

  • Page 24: Front Bezel

    Front Bezel Description Spare part number Front bezel 682430-001 Prepare the computer for disassembly (Preparation for Disassembly on page 15). Remove the access panel (Access Panel on page 16). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.

  • Page 25: Cable Management

    Cable Management The chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like heat sinks. ●...

  • Page 26: Cable Connections

    Cable Connections System Board Connector System Board Label Color Component MEDIA2 black 12-volt Powered USB Card MEDIA1 green 12-volt Powered USB Card Riser Card Socket RPOS RISER white Riser Card Memory Socket DIMM1 black Memory SATA 3.0 SATA0 dark blue Hard Drive Battery Holder black...

  • Page 27: Memory, Ddr3-sdram Dimms

    Memory Description Spare part number 8-GB, PC3-12800 689374-001 4-GB, PC3-12800 689373-001 2-GB, PC3-12800 689372-001 The computer comes with one double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline memory module (SODIMM). DDR3-SDRAM DIMMs CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the SODIMM or invoke system malfunction.

  • Page 28: Replacing A Sodimm

    Replacing a SODIMM CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before removing or installing a memory module. Regardless of the power-on state, voltage is always supplied to the memory module as long as the computer is plugged into an active AC outlet. Removing or installing a memory module while voltage is present may cause irreparable damage to the memory module or system board.

  • Page 29

    Expansion Cards Description Spare part number PCIe to PCI riser – 24V 711790-001 PCIe to PCIe riser – 24V 711791-001 Powered USB card – 12V 711788-001 2-port powered serial card 638947-001 Atheros AR9462 802.11b/g/n Wi-Fi Adapter 701398-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter (WLAN module) 701396-001 One Full-height expansion card can be installed into one of the riser card slots on the computer.

  • Page 30: Installing An Optional Powered Serial Port Expansion Card

    Installing an Optional Powered Serial Port Expansion Card Two powered serial ports, COM 1 and COM 2, are standard on the computer. Some models have a powered serial port expansion card installed that supplies two additional powered serial ports, COM 3 and COM 4.

  • Page 31

    Push outward on the tab located on the back of the expansion card retention latch inside the chassis (1) and rotate the latch open (2). Before installing the expansion card, remove the expansion slot cover by sliding it out of the slot on the rear of the chassis.

  • Page 32: Configuring Powered Serial Ports

    Install the Powered Serial Port expansion card into the bottom socket on the riser card. Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis (1). Press the card straight down into the expansion socket on the riser card (2).

  • Page 33: Installing An Optional 12-volt Powered Usb Expansion Card

    Installing an Optional 12-Volt Powered USB Expansion Card The computer is equipped with a 24-volt Powered USB connector on the riser card and one 12-volt Powered USB connector on the system board. It may also have an optional 12-volt Powered USB expansion card installed with three extra 12-volt Powered USB ports.

  • Page 34

    Push outward on the tab located on the back of the expansion card retention latch inside the chassis (1) and rotate the latch open (2). Figure 4-1 Opening the Slot Cover Retention Latch Before installing the expansion card, remove the expansion slot cover by sliding it out of the slot on the rear of the chassis.

  • Page 35

    Install the Powered USB expansion card into the PCI Express x1 socket on the riser card. Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis (1). Press the card straight down into the expansion socket on the riser card (2).

  • Page 36: Riser Card

    Riser Card There are two riser cards available from HP for this product. One has a PCI slot and the other has a PCI Express x1 slot. Both cards have a slot designated for the Powered Serial Port expansion card. To replace the riser card: Prepare the computer for disassembly (Preparation for Disassembly on page...

  • Page 37

    To remove the riser card, pull back the arm on the back of the riser card socket (1), then lift the riser card out of the riser card socket (2). To install the new riser card, press the riser card firmly down into the riser card socket on the system board.

  • Page 38

    If an expansion card was removed from the old riser card or you are installing a new expansion card into the riser card, install the card into the appropriate slot on the new riser card. Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis (1).

  • Page 39: Hard Drive

    Hard Drive NOTE: The HP RP3 computer supports 2.5-inch Serial ATA (SATA) internal hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.

  • Page 40

    Press the retention arm on the rear of the carrier outward (1), then slide the drive forward and lift it out of the carrier (2). Remove the four mounting screws from the sides of the hard drive. NOTE: Install the mounting screws on the sides of the new hard drive. To install a hard drive, reverse the removal procedures.

  • Page 41: Battery

    Battery The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.

  • Page 42

    Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.

  • Page 43: Wlan Module

    WLAN Module Description Spare part number Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter (WLAN module) 701396-001 Atheros AR9462 802.11b/g/n Wi-Fi Adapter 701398-001 The WLAN module is located on the system board. To remove the WLAN module: Prepare the computer for disassembly (Preparation for Disassembly on page 15).

  • Page 44

    Remove the Phillips screws that secure the module to the system board. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket. To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

  • Page 45: Front Fan/baffle

    Front Fan/Baffle Description Spare part number Front fan assembly 682431-001 Prepare the computer for disassembly (Preparation for Disassembly on page 15). Remove the access panel (Access Panel on page 16). Remove the front bezel Front Bezel on page Disconnect the fan control cable from the system board connector labeled CHFAN. Press the tabs that secure the fan assembly to the front of the chassis.

  • Page 46

    To install the fan assembly, reverse the removal procedures. When installing the fan assembly, insert the posts on the bottom of the fan (1) into the slots built into the base pan (2). Front Fan/Baffle...

  • Page 47: Front Usb And Power Switch Assembly

    Front USB and Power Switch Assembly Description Spare part number Front USB and power switch assembly 682432-001 Prepare the computer for disassembly (Preparation for Disassembly on page 15). Remove the access panel (Access Panel on page 16). Remove the front bezel (Front Bezel on page 17).

  • Page 48: Speaker

    Speaker Description Spare part number Speaker 647447-001 Prepare the computer for disassembly (Preparation for Disassembly on page 15). Remove the access panel (Access Panel on page 16). Remove the front bezel (Front Bezel on page 17). Remove the fan (Front Fan/Baffle on page 38).

  • Page 49: Power Supply

    Disconnect the speaker wire from the system board connector labeled SPKR (2), and then remove the speaker from the chassis (3). To install the speaker, reverse the removal procedures. Power Supply Description Spare part number Power supply, 115W 682435-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet.

  • Page 50

    From the rear of the computer, remove the four Torx screws (1) that secure the power supply to the chassis (1). From the inside of the computer, press the level on the base pan in front of the power supply (2), and then rotate the power supply so you can remove it from the chassis (3).

  • Page 51: System Board

    System Board Description Spare part number System board (includes Intel Celeron 807UE processor; includes thermal material) 682426-001 The system board includes a non-removable Intel Celeron 807UE processor soldered to the board. Prepare the computer for disassembly (Preparation for Disassembly on page 15).

  • Page 52: Computer Setup (f10) Utilities

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 53: Using Computer Setup (f10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...

  • Page 54: Computer Setup—file

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...

  • Page 55: Computer Setup—storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 56

    Table A-3 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled. This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives.

  • Page 57

    Table A-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.

  • Page 58: Computer Setup—security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

  • Page 59

    Table A-4 Computer Setup—Security (continued) Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.

  • Page 60

    Table A-4 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.

  • Page 61: Computer Setup—power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-5 Computer Setup—Power Option Description ● OS Power Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the Management processors power consumption when the processor is idle. Default is extended. ●...

  • Page 62: Computer Setup—advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...

  • Page 63

    Table A-6 Computer Setup—Advanced (for advanced users) (continued) Onboard Devices Allows you to set resources for or disable Legacy devices. Allows to you change voltage settings for serial ports A, B, C, and D. Available voltage settings are: ● 0v (default) ●...

  • Page 64: Recovering The Configuration Settings

    Table A-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ●...

  • Page 65: Why Run Hp Pc Hardware Diagnostics - Uefi

    Using HP PC Hardware Diagnostics To help in troubleshooting and diagnosing failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. You can use this tool even if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics - UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found.

  • Page 66: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Downloading HP PC Hardware Diagnostics to a USB device Go to http://www.hp.com. Click the Support & Drivers link. Select the Drivers & Software tab. Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system.

  • Page 67: System Restore, System Recovery, Appendix C Restoring And Recovering

    Restoring and recovering To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.

  • Page 68: System Recovery When Windows Is Responding

    System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.

  • Page 69: System Recovery When Windows Is Not Responding, System Recovery Using Recovery Media

    System Recovery begins. After System Recovery is complete, click Finish to restart the computer. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you created or installed.

  • Page 70: Creating Recovery Media

    ● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs).

  • Page 71: Using Recovery Media

    Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page To perform a System Recovery using recovery media: If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray.

  • Page 72: Power-on Self-test (post)

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 73: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table D-1 Numeric Codes and Text Messages Control panel message...

  • Page 74

    Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration Reset the date and time under Control memory. Panel (Computer Setup can also be used). If the problem persists, replace the RTC RTC (real-time clock) battery may need to battery.

  • Page 75

    Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller.

  • Page 76

    Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 512-Chassis, Rear Chassis, or Front Chassis, rear chassis, or front chassis fan is Reseat chassis, rear chassis, or front Chassis Fan not Detected not connected or may have malfunctioned. chassis fan.

  • Page 77

    Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1202-MIDI Port Address Conflict Detected Device IRQ address conflicts with another Enter Computer Setup and reset the IRQ in device. Advanced > Onboard Devices. 1203-Game Port Address Conflict Detected Device IRQ address conflicts with another Enter Computer Setup and reset the IRQ in device.

  • Page 78

    Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.

  • Page 79: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 80

    Table D-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.

  • Page 81

    Table D-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Check that the voltage selector, located on times, once every second, unable to boot. the rear of the power supply (some followed by a two second models), is set to the appropriate voltage.

  • Page 82

    Table D-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Power LED flashes 12 times, Health timer expired. None. once every second, followed by a two second pause. Beeps stop after third iteration and the computer reboots. System does not power on None System unable to power...

  • Page 83: Appendix E Password Security And Resetting Cmos

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 84: Resetting The Password Jumper

    Resetting the Password Jumper To reset the power-on or setup passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 85: Clearing And Resetting The Cmos

    Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.

  • Page 86

    Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure E-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...

  • Page 87: Safety And Comfort, Before You Call For Technical Support, Appendix F Troubleshooting Without Diagnostics

    Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.

  • Page 88: Helpful Hints

    ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 81 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.

  • Page 89

    ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.

  • Page 90: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 91

    Cursor will not move using the arrow keys on the keypad. Cause Solution Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at...

  • Page 92

    Table F-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.

  • Page 93

    System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 94: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table F-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch Select the proper AC voltage using the selector switch. on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 95

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.

  • Page 96: Solving Hard Drive Problems

    Solving Hard Drive Problems Table F-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right- click on a drive. Select Properties, and then select the Tools tab.

  • Page 97

    Table F-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution System files missing or not properly installed. Insert bootable media and restart the computer. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system.

  • Page 98: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table F-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.

  • Page 99

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.

  • Page 100: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table F-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.

  • Page 101

    Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module.

  • Page 102

    Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.

  • Page 103

    “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what Restart the computer and enter Safe Mode. Change the the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.

  • Page 104

    Certain typed symbols do not appear correct. Cause Solution The font you are using does not support that particular Use the Character Map to locate and select the appropriate symbol. symbol. You can copy the symbol from the Character Map into a document.

  • Page 105: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table F-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.

  • Page 106: Solving Printer Problems

    Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector. The rear audio output connector is for powered front of the computer. audio devices and is not designed for headphone use.

  • Page 107

    Table F-7 Solving Printer Problems (continued) Printer will not print. Cause Solution The correct printer drivers for the application are not Install the correct printer driver for the application. installed. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used.

  • Page 108: Solving Keyboard And Mouse Problems

    Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table F-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.

  • Page 109

    Table F-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press Windows logo...

  • Page 110: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 111

    Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or Review the documentation that came with the system to memory modules were installed in the wrong location. determine if you are using the correct memory modules and to verify the proper installation.

  • Page 112: Solving Network Problems

    Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.

  • Page 113

    Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.

  • Page 114

    Table F-11 Solving Network Problems (continued) Diagnostics reports a failure. Cause Solution Network controller interrupt is shared with an expansion Under the Computer Setup Advanced menu, change the board. resource settings for the board. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network.

  • Page 115: Solving Memory Problems

    New network card will not boot. Cause Solution New network card may be defective or may not meet Install a working, industry-standard NIC, or change the boot industry-standard specifications. sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly.

  • Page 116: Solving Processor Problems

    Out of memory error. Cause Solution You have run out of memory to run the application. Check the application documentation to determine the memory requirements. Memory count during POST is wrong. Cause Solution The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used.

  • Page 117: Solving Cd-rom And Dvd Problems

    Table F-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed). Make sure the processor heat sink is installed properly. Power LED flashes Red three times, once every second, followed by a two second pause.

  • Page 118

    Table F-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Storage >...

  • Page 119

    Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

  • Page 120: Solving Usb Flash Drive Problems

    Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table F-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.

  • Page 121: Solving Front Panel Component Problems, Solving Internet Access Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.

  • Page 122

    Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of Windows 7: information that a Web server can store temporarily with the Select Start >...

  • Page 123: Solving Software Problems

    Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.

  • Page 124: Sata Hard Drives

    Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported on any of these models. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable...

  • Page 125: Sata Hard Drive Cables, Sata Data Cable, Sata Power Cable

    SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 126: Pata Device Information, Ata Smart Drives, Hard Drive Capacities

    PATA Device Information No PATA drives are supported on any of the rp5800 models. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.

  • Page 127: Appendix H Identifying The Chassis, Routine Care, And Disassembly Preparation

    Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 128: Electrostatic Discharge Information, Generating Static, Preventing Electrostatic Damage To Equipment

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 129: Personal Grounding Methods And Equipment, Grounding The Work Area, Recommended Materials And Equipment

    ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ●...

  • Page 130: Operating Guidelines

    ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ●...

  • Page 131: Routine Care, General Cleaning Safety Precautions, Cleaning The Computer Case, Cleaning The Keyboard

    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 132: Cleaning The Monitor, Cleaning The Mouse, Service Considerations, Power Supply Fan

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.

  • Page 133: Tools And Software Requirements, Screws, Cables And Connectors, Hard Drives

    Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ●...

  • Page 134: Lithium Coin Cell Battery

    ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic Discharge Information on page 121 ● Do not use excessive force when inserting a drive. ●...

  • Page 135: Appendix I Power Cord Set Requirements, General Requirements, Japanese Power Cord Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 136: Country-specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 137: Appendix J Specifications

    Specifications Desktop Dimensions 3.5 in 8.9 cm Height 11.2 in 28.5 cm Width 10.69 in 27.2 cm Depth Approximate Weight 7.98 lb 3.63 kg Maximum Supported Weight 77.0 lb 35.0 kg Temperature Range 32° to 104°F 0° to 40°C Operating -22°...

  • Page 138: Index

    Index Symbols/Numerics bezel, removal and replacement 2-port powered serial card, spare disassembly preparation 15 part number 10, 12, 22 booting options DisplayPort 3 Full Boot 65 DisplayPort cable Quick Boot 65 spare part number 8, 11 access panel spare part number 14, 16 access panel, cable connections 19 electrostatic discharge (ESD)

  • Page 139

    grounding methods 122 monitor problems 93 Media Card Reader 91 mouse memory 108 spare part numbers 9 monitor 93 hard drive mouse cleaning 125 mouse 101 proper handling 126 mouse problems 101 network 105 SATA characteristics 117 power 87 spare part numbers 10 printer 99 hard drive grommet network activity light 2...

  • Page 140

    SATA connectors on system board Wake-on-LAN feature 105 WLAN module data cable pinouts 118 removing 36 hard drive characteristics 117 power cable pinouts 118 screws, correct size 126 serial number location 3, 15 serial ports configuring for power 25 installing expansion card 23 locations 23 service considerations 125 setup password 76...

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