Table of Contents
Advertisement
Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause
ROM issue - POST error has occurred.
Computer will not continue after HP logo screen displays.
Cause
System files may be damaged.
"Illegal Operation has Occurred" error message is displayed.
Cause
Software being used is not Microsoft-certified for your
version of Windows.
Configuration files are corrupt.
116 Appendix F Troubleshooting Without Diagnostics
Solution
Observe the beeps and LED lights on the front of the
computer. See Appendix A,
POST Error Messages
on page 65
to determine possible causes.
See the Worldwide Limited Warranty for terms and
conditions.
Solution
In Windows 7, use recovery media to scan hard drive for
errors, or use Windows Startup Repair to fix problems that
might prevent Windows from starting correctly. Windows
Startup Repair is one of the recovery tools in the System
Recovery Options menu. You can also create a system
repair disc that contains the System Recovery Options
menu. If the problem is severe enough that Startup Repair
doesn't start on its own and you can't access the System
Recovery Options menu on your computer's hard disk, you
can get to the menu and start Startup Repair by using the
Windows installation disc or a system repair disc that you
created earlier.
Solution
Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).
If possible, save all data, close all programs, and restart the
computer.
Advertisement
Table of Contents
