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Table F-9
Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Mouse connector is not properly plugged into the back of the
computer.
Program in use has stopped responding to commands.
Mouse may need cleaning.
Mouse may need repair.
Computer is in Sleep state.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
102 Appendix F Troubleshooting Without Diagnostics
Solution
Shut down the computer using the keyboard.
Windows 7:
1.
Press the
Ctrl
and
Esc
keys at the same time (or press
the
Windows logo
key) to display the Start menu.
2.
Use the
arrow
keys to select Shut Down and then
press Enter.
3.
After the shutdown is complete, plug the mouse
connector into the back of the computer (or the
keyboard) and restart.
Shut down the computer using the keyboard then restart the
computer.
Remove the roller ball cover on the mouse and clean the
internal components.
See the Worldwide Limited Warranty for terms and
conditions.
Press the power button to resume from Sleep state.
CAUTION:
When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Solution
Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.
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