Limited One Year Warranty; Troubleshooting - General - Dual MXDM66 Installation & Owner's Manual

MXDM66 OPERATION
Limited One Year Warranty
This warranty gives you specific legal rights.
You may also have other rights which vary
from state to state.
Dual Electronics Corp. warrants this product to
the original purchaser to be free from defects in
material and workmanship for a period of one
year from the date of the original purchase.
Dual Electronics Corp. agrees, at our option,
during the warranty period, to repair any defect
in material or workmanship or to furnish an
equal new, renewed or comparable product
(whichever is deemed necessary) in exchange
without charges, subject to verification of the
defect or malfunction and proof of the date of
purchase. Subsequent replacement products
are warranted for the balance of the original
warranty period.
Who is covered? This warranty is extended
to the original retail purchaser for products
purchased from an authorized Dual dealer and
used in the U.S.A.
What is covered? This warranty covers all
defects in material and workmanship in
this product. The following are not covered:
software, installation/removal costs, damage
resulting from accident, misuse, abuse, neglect,
product modification, improper installation,
incorrect line voltage, unauthorized repair or
failure to follow instructions supplied with the
product, or damage occurring during return
shipment of the product. Specific license
conditions and copyright notices for the
software can be found via www.dualav.com.
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What to do?
1. Before you call for service, check the
troubleshooting guide in your owner's
manual. A slight adjustment of any custom
controls may save you a service call.
2. If you require service during the warranty
period, you must carefully pack the product
(preferably in the original package) and ship
it by prepaid transportation with a copy of the
original receipt from the retailer to an
authorized service center.
3. Please describe your problem in writing and
include your name, a return UPS shipping
address (P.O. Box not acceptable), and a
daytime phone number with your shipment.
4. For more information and for the location of
the nearest authorized service center please
contact us by one of the following methods:
• Call us toll-free at 1-866-382-5476
• E-mail us at cs@dualav.com
Exclusion of Certain Damages: This warranty
is exclusive and in lieu of any and all other
warranties, expressed or implied, including
without limitation the implied warranties of
merchantability and fitness for a particular
purpose and any obligation, liability, right,
claim or remedy in contract or tort, whether
or not arising from the company's negligence,
actual or imputed. No person or representative
is authorized to assume for the company any
other liability in connection with the sale of
this product. In no event shall the company be
liable for indirect, incidental or consequential
damages.
Troubleshooting - General
Problem Cause
Yellow wire not connected or incorrect voltage
Unit will not turn on
Red wire not connected or incorrect voltage
(no power)
Black wire not connected
Fuse blown
Speaker wires not connected
Unit has power
One or more speaker wires touching each
(but no sound)
other or touching chassis ground
Yellow or red wire touching chassis ground
Unit blows fuses Speaker wires touching chassis ground
Incorrect fuse rating
Unit is not mounted correctly or backstrap is
not secure
Excessive skipping
Physical defect in media (CD, CD-R or CD-RW) Check media for scratches
ERROR-01 appears Disc read error
on display
ERROR-02 appears Focus error or disc is in upside down
on display
PROTECT appears The WMA file is copy-protected by DRM
on display (Digital Rights Management)
NO FILE appears Selected file is not available in direct or
on display alphanumeric search modes
INVALID appears The file format is incompatible
on display
CD mechanism position out of alignment
Unit will not accept
a disc
CD transit screws still in place
An invalid ID3 tag version is present
NO SUPPORT appears on
display
MXDM66 OPERATION
Action
Check connections for proper
voltage (11~16VDC)
Check connection to ground
Replace fuse
Check connections at speakers
Insulate all bare speaker wires from
each other and chassis ground
Check for pinched wire
Check for pinched wire
Use fuse with correct rating
Check mounting sleeve and
backstrap support
Press EJECT or RESET
Press EJECT or RESET
Write disc using WMA files that are
not copy-protected
Repeat search using valid
parameters
Write disc using valid audio files
with .mp3 or .wma file extensions
Press and hold EJECT for 3 seconds
to reset CD mechanism position
Remove 2 transit screws located on
top of the unit
Version 1.0 to 2.0 ID3 tags are
supported.
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