Solving Software Problems - HP Dx5150 - Compaq Business Desktop Reference Manual

Solving Internet Access Problems (Continued)
Problem
Internet takes too long to
download Web sites.

Solving Software Problems

Most software problems occur as a result of the following:
■
The application was not installed or configured correctly.
■
There is insufficient memory available to run the application.
■
There is a conflict between applications.
■
Make sure that all the needed device drivers have been installed.
■
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
Where available, run the Configuration Record utility to determine if any changes have been
made to the software which may be causing a problem.
If you encounter software problems, see the applicable solutions listed in the following table.
Service Reference Guide, dx5150
Cause
Modem is not set up
properly.
361685-001
Troubleshooting Without Diagnostics
Solution
Verify that the correct modem speed
and COM port are selected.
For Windows XP:
1. Select Start > Control
Panel.
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. Under Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
D–27