Solving Internet Access Problems - HP Dx5150 - Compaq Business Desktop Reference Manual

Troubleshooting Without Diagnostics

Solving Internet Access Problems

Solving Internet Access Problems
Problem
Unable to connect to the
Internet.
Cannot automatically
launch Internet programs.
D–26
Cause
Internet Service
Provider (ISP) account is
not set up properly.
Modem is not set up
properly.
Web browser is not set
up properly.
Cable/ DSL modem is
not plugged in.
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
The CAT5 UTP cable is
disconnected.
IP address is not
configured properly.
Cookies are corrupted.
You must log on to the
ISP before some
programs will start.
361685-001
Solution
Verify Internet settings or contact the
ISP for assistance.
Reconnect the modem. Verify the
connections are correct using the
quick setup documentation.
Verify that the Web browser is
installed and set up to work with
your ISP.
Plug in cable/DSL modem. You
should see a "power" LED light on
the front of the cable/DSL modem.
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
"cable" LED light on the front of the
cable/DSL modem will be on.)
Connect the CAT5 UTP cable
between the cable modem and the
computers's RJ-45 connector. (If the
connection is good, the "PC" LED
light on the front of the cable/DSL
modem will be on.)
Contact the ISP for the correct IP
address.
In Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Log on to the ISP and launch the
desired program.
Service Reference Guide, dx5150