HP Dx5150 - Compaq Business Desktop Reference Manual page 167

Solving Network Problems (Continued)
Problem
Diagnostics passes, but
the computer does not
communicate with the
network. (continued)
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller stops
working without
apparent cause.
New network card will
not boot.
Cannot connect to
network server when
attempting Remote
System Installation.
System setup utility
reports unprogrammed
EEPROM.
Service Reference Guide, dx5150
Cause
The network controller
is not configured for this
computer.
Network controller
interrupt is shared with an
expansion board.
The network controller
requires drivers.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
The files containing the
network drivers are
corrupted.
The cable is not securely
connected.
The network controller is
defective.
New network card may
be defective or may not
meet industry-standard
specifications.
The network controller is
not configured properly.
Unprogrammed EEPROM.
361685-001
Troubleshooting Without Diagnostics
Solution
Select the Network icon in the
Control Panel and configure the
network controller.
Enter Computer Setup and change
the resource settings for the board
in PnP/PCI Configurations >
IRQ Resources.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
Enter Computer Setup and change
the resource settings for the board
in PnP/PCI Configurations >
IRQ Resources.
Reinstall the network drivers, using
the Restore Plus! CD.
Ensure that both ends of the cable
are securely attached to the correct
devices.
Replace the NIC.
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
Flash the ROM.
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