Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-9420CN User Manual

Troubleshooting and routine
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maintenance

Troubleshooting

IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR MESSAGE CAUSE
Toner is getting low.
Calibrate
Calibration
Failed
The indicated tray is not completely
Check Tray#1
closed.
Check Tray#2
Poor phone line quality caused a
Comm.Error
communication error.
You tried to poll a fax machine that is
Connection Fail
not in Polled Waiting mode.
The back cover is not completely
Cover Open
closed.
Close the back
cover(3)
The front cover is not completely
Cover Open
closed.
Close the front
cover(2)
The inside cover is not completely
Cover Open
closed.
Close the inside
cover(1)
ACTION
Check that the toner cartridges are not low and try
again.
Close the indicated tray properly.
Send the fax again or connect the machine to another
telephone line. If the problem continues, call the
telephone company and ask them to check your phone
line.
Check the other fax machine's polling setup.
Close the back cover of the machine.
Close the front cover of the machine.
Close the inside cover of the machine.
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