Getting Customer Support And Service; Using The World Wide Web - IBM 6643 - NetVista X40 - 128 MB RAM User Manual

error messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the
POST error-message charts in your hardware documentation. If you do not
receive a POST error code, but suspect a hardware problem, refer to the
troubleshooting information in your hardware documentation or run the
diagnostic tests.
If you suspect a software problem, consult the documentation (including
README files) for the operating system or application program.

Getting customer support and service

Purchasing an IBM PC hardware product entitles you to standard help and
support during the warranty period. If you need additional support and services,
a wide variety of extended services are available for purchase that address almost
any need.

Using the World Wide Web

On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address
for the IBM Personal Computing home page is:
http://www.ibm.com/pc
You can find support information for your IBM products, including supported
options, on the IBM Personal Computing Support page at:
http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized support
page that is specific to your hardware, complete with Frequently Asked
Questions, Parts Information, Technical Hints and Tips, and Downloadable Files.
You will have the information you need, all in one place. In addition, you can
choose to receive e-mail notifications whenever new information becomes
available about your registered products. You also can access online support
forums, which are community sites monitored by IBM support staff.
For information about specific Personal Computer products, visit the following
pages:
http://www.ibm.com/pc/us/intellistation
http://www.ibm.com/pc/us/ibmpc
http://www.ibm.com/pc/us/netfinity
http://www.ibm.com/pc/us/thinkpad
http://www.ibm.com/pc/us/accessories
Chapter 7. Getting help, service, and information
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