Problem Resolution; Hardware Errors - Brady BBP31 User Manual

Problem Resolution

Hardware Errors

Problem Resolution
Hardware Errors
Problem/Message
Cut quality is poor.
Keyboard works intermittently
or not at all.
Printer too warm. Print job
was canceled.
Error: 18
Printer too cold. Print job
canceled.
Error: 20
Cutter does not cut.
Error: 80
Printer Error
Error: 85
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9 2
Messages indicate the problem for the task being performed and also provide a
possible corrective action. The following sections provide additional information for
troubleshooting printer errors.
Cause
Cutter needs cleaning.
One or more keys is stuck in
depressed state.
The printhead is too hot.
The printhead has not reached
operating temperature.
There is a jam in the cutter.
Printer has advanced die-cut media
but cannot detect the notch. Sensor
may need cleaning or be failing.
Corrective Action
Clean the cutter (see "Cleaning
the Cutter Blade" on page 8-5).
Identify any keys stuck in down
position. Repress key to unstick.
Clean the keyboard (see
"Cleaning Residue from Printer
and Keyboard" on page 8-3).
The printhead has reached
maximum operating temperature.
Let the printhead cool down for
approximately 10 minutes, then
re-initiate the print job.
Normal operating range is
between 50-104° F (10-40° C).
Allow printer to warm up to
operating temperature before
printing.
Clear media path at cutter. If error
persists, contact Technical
Support.
Check and clear media path, then
reload media. If problem persists,
contact Technical Support.
BBP™31 Sign & Label Printer User Guide