Troubleshooting - MOTU UltraLite-mk3 Hybrid User Manual

Troubleshooting

CHAPTER 13
Things seems like they are working fine, but the
UltraLite-mk3 then just drops off line, and the
computer can't see it anymore on the FireWire bus.
This is a common symptom when the problem is
that the UltraLite-mk3 is not getting enough
power. Check the power source for the
UltraLite-mk3. Make sure that the power
connection meets the requirements outlined in
"Power options" on page 23.
Slaving directly to time code in AudioDesk or
Digital Performer
To slave Digital Performer or AudioDesk directly to
time code, be sure to go to the Receive Sync dialog
in Digital Performer or AudioDesk and switch
from "MTC" to "Sample-accurate."
UltraLite-mk3 inputs and outputs are not visible in
Cubase
You probably need to enable them in Cubase.
Can't authenticate AudioDesk
When installing software off the CD-ROM, the OK
button does not become active until you have
entered in your name and a valid keycode. Your
name must contain at least 3 characters, and you
must enter the keycode exactly as it appears in your
AudioDesk manual (on the inside of the back
cover). If you continue to have difficulties, try
repairing Mac OS X disk permissions using Disk
Utility.
Clicks and pops due to hard drive problems
If you have checked your clock settings and you are
still getting clicks and pops in your audio, you may
have a drive related problem. Set your Clock
Source to Internal and try recording just using the
analog inputs and outputs of the UltraLite-mk3. If
you encounter the same artifacts you may want try
using another drive in your computer. Clicks and
pops can also occur when the drive is severely
fragmented or the disk drivers are outdated.
Connecting or powering gear during operation
It is not recommended that you connect/
disconnect, or power on/off devices connected to
the UltraLite-mk3 while recording or playing back
audio. Doing so may cause a brief glitch in the
audio.
Monitoring - How to monitor inputs?
Please refer to the documentation for the audio
application that you are using. If your application
does not support input monitoring, you will need
to use the UltraLite-mk3's hardware-based
CueMix FX monitoring feature. Please see
chapter 10, "Reducing Monitoring Latency"
(page 61).
Controlling monitoring latency
See chapter 10, "Reducing Monitoring Latency"
(page 61).
CUSTOMER SUPPORT
We are happy to provide customer support to our
registered users. If you haven't already done so,
please take a moment to register on line at
motu.com, or fill out and mail the registration card
included with your UltraLite-mk3. Doing so
entitles you to technical support and notices about
new products and software updates.
REPLACING DISKS
If your UltraLite-mk3 software installer CD
becomes damaged and fails to provide you with
fresh, working copies of the software, our
Customer Support Department will be glad to
replace it. You can request a replacement disc by
calling our business office at (617) 576-2760 and
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