Section 5 - Troubleshooting; Symptom / Resolution Charts; Control Panel Not Working; Heat Pump Not Running - Aquacal Great Big Bopper Operation And Installation Manual

SECTION 5 - TROUBLESHOOTING

WARNING - Failure to heed the following may result in injury or death.
WARNING - Failure to heed the following may result in injury or death.
CAUTION - Failure to heed the following may result in equipment damage.

5.1 Symptom / Resolution Charts

Please note – Troubleshooting charts are for Main Controller version 3.0.
SYMPTOM

Control Panel Not Working

Heat Pump Not Running

Repairs must not be attempted by untrained unqualified individuals. If service is
deemed necessary, contact installing dealer or AquaCal AutoPilot Customer
Support.
Heat pump contains refrigerant under high pressure. Repairs to refrigerant circuit
must not be attempted by untrained or unqualified individuals. Service must be
performed only by qualified HVAC technicians. Recover refrigerant before
opening system.
Service by un-authorized personnel will void factory warranty.
RULE OUT
An external
controller is
being used
No power to heat
pump
Incorrect mode
setting
Thermostat set
incorrectly
Error displayed
RESOLUTION
STEP 1:
See section entitled "Connecting External Controller" on
page 37 for more information on heat pump controller
functionality when using external controllers.
STEP 2:
Call heat pump installer or AquaCal AutoPilot Customer
Support for further assistance.
STEP 1:
Confirm heat pump display is illuminated.
If not, then confirm the main breaker (located at the
power supply panel) and the disconnect switch
(located near the heat pump) are both turned ON.
If yes, proceed to next step.
STEP 2:
Confirm correct mode is selected. See "Setting
Operating Mode" on page 4. If heat pump still does not
turn on, proceed to next step.
STEP 3:
Confirm that thermostat is set above / below ambient air
temperature depending on mode setting. See "Setting
Thermostats" on page 4. If heat pump still does not turn
on, proceed to next step.
STEP 5:
If an error code is displayed, see appropriate fault code
in this section. If no fault code is displayed, proceed to
next step.
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