Table of Contents Contacting AquaCal AutoPilot, Inc. Safety Instructions 1 - Operation 1.1 Wake Up Heat Pump 1.2 Display Panel 1.3 Activate Heat Mode, Cool Mode, Auto Mode, or Deactivate Equipment 1.4 Set Temperature 1.5 Set Up Programming 1.5.a Factory Defaults 1.5.b Selecting Celsius or Fahrenheit...
Repair and service of heat pump must be performed by an authorized service center. Warranties may be voided if the equipment has been improperly installed, maintained or serviced. If service is deemed necessary, please see "Contacting AquaCal AutoPilot, Inc." on page 1. SAFETY SIGNALS Throughout this document, safety signals have been placed where particular attention is required.
Failure to heed the following may result in injury or death. WARNING Installation and repairs must be performed by a qualified technician. The heat pump contains refrigerant under pressure. Repairs to the refrigerant circuit must not be attempted by untrained and / or unqualified individuals. Service must be performed only by qualified HVAC technicians. Recover refrigerant before opening the system.
1 - Operation IN THIS SECTION: 1.1 Wake Up Heat Pump 1.2 Display Panel 1.3 Activate Heat Mode, Cool Mode, Auto Mode, or Deactivate Equipment 1.4 Set Temperature 1.5 Set Up Programming 1.5.a Factory Defaults 1.5.b Selecting Celsius or Fahrenheit 1.5.c Setting Date and Time 1.5.d Setting Date and Time Format 1.5.e Using Entry Code to Access Heat Pump...
Buttons Buttons Description Slowly slide a finger across the buttons from left to right to disable the sleep mode. Sleep mode will automatically reactivate after three minutes have passed. Select either the pool or the spa thermostat. Enter user menu for heat pump options. Used to increase temperature set point and navigate through menu options.
Display Display Description The heat pump has a user lock enabled. Entry code required See "Using Entry Code to Access Heat Pump" on page 13. No water flow is detected. The filter No water flow pump is off or heat pump is not receiving correct water flow.
1.3 Activate Heat Mode, Cool Mode, Auto Mode, or Deactivate Equipment Press "Mode / Enter" button until desired mode is displayed. HEATING MODE- After fan and compressor starts, the red "Heating" light will activate. COOLING MODE - After fan and compressor starts, the blue "Cooling" light will activate. AUTO MODE - After fan and compressor starts, the heat pump will maintain the set temperature within 1°.
1.4 Set Temperature Select the pool or spa thermostat. Then press the up or down arrow to set a desired temperature (set point) for the water. The heating indicator will illuminate when heating the water. The cooling indicator will illuminate when cooling the water. 1.5 Set Up Programming 1.5.a Factory Defaults Certain options have been preset at the factory.
FACTORY DEFAULTS MENUS DEFAULT OPTIONS Fahrenheit SET TEMPERATURE UNITS Fahrenheit Celsius SET BACKUP HEAT MODE SCHEDULED 24HR SET BACKUP GAS START 9:00 AM SET BACKUP GAS END 5:00 PM SET ENTRY CODE ENABLED SET USER ENTRY CODE SET CALL-FLEX MODE CALL FLEX 1.5.b Selecting Celsius or Fahrenheit...
1.5.d Setting Date and Time Format The heat pump's time and date format can be customized. Customize Time The time can be displayed in 24 hour military time (the default display is 12 hour). Page - 10...
Customize Date The date can be displayed as Day-Month-Year (the default is Month-Day-Year). Page - 11...
1.5.e Using Entry Code to Access Heat Pump If a user entry code has been enabled in the user menu, an entry code will be required to access heat pump options. PLEASE NOTE - If the entry code has been misplaced, the heat pump will need to be reset to factory defaults. After three minutes of inactivity, the heat pump's sleep mode will activate.
1.5.g Disabling Entry Code Option PLEASE NOTE - KEYPAD LOCKED If the heat pump displays a message, the heat pump is in sleep mode. See "Wake Up Heat Pump" on page 3. If an entry code has already been activated, the code must be entered before proceeding to disable.
1.6 External Equipment 1.6.a Operating Heat Pump with a Call Flex When a Call Flex has been installed and configured for a heat pump, the circulation pump will respond to commands from the heat pump. Confirm with the installer if a Call Flex accessory has been installed on the system.
Using Flex Mode: When the accessory is in FLEX (or extend) mode, the heat pump will start to heat if the set temperature is lower than the water temperature and the heat pump has water flow. The circulation pump does not automatically activate in this mode.
1.6.b Operating Heat Pump (With an External Controller) If the display indicates the unit is under remote control, an external control device has been configured to control the heat pump. See external control device manual. Or contact installer or manufacturer of that device. PLEASE NOTE: When using a SMART external control device, the time-out and service modes will deactivate the Heat Pump.
Scheduled Mode When heating the Pool: The heat pump will operate for one hour. Then a calculation is made on how fast the water temperature is rising (a rate of rise). If an insufficient amount of time is provided for the heat pump to heat the water, the gas backup heater will be activated.
d.2 Changing a Gas Backup Heater's Schedule PLEASE NOTE - When using a gas backup heater, the gas heater's schedule must match the circulation pump's schedule. Setting a gas backup heater schedule is only necessary when the gas backup heater has been configured in scheduled mode.
1.6.e Operating Multiple Connected Heat Pumps Each heat pump will indicate whether it is a master or slaved unit on the display. Changes in mode and operation are made on the master (primary) heat pump only. The master heat pump will automatically start and stop the slaved heat pumps in a timed and controlled sequence. Master Heat Pump Slaved Heat Pump 01 Slaved Heat Pump 02...
2 - Maintenance IN THIS SECTION: 2.1 Water Chemistry 2.2 Cleaning Equipment 2.3 Clearances 2.4 Irrigation and Storm Run-Off 2.5 Water Flow Rates 2.6 Adjusting Water Flow Using ΔT (Delta-T) 2.7 Planned Maintenance 2.8 Winterizing 2.1 Water Chemistry Check water chemistry regularly and maintain within recommended levels. Standards vary in different residential and commercial applications.
Fantastic ® Formula 409 ® Cascade All Power Plain Detergent (3% Solution) Table 1 - Cleaning Agents • The trademarks used in approved cleaning agents are property of their owners and are not related to ® AquaCal Page - 26...
Table 2 - Polishing Agents • The trademarks used in approved polishing agents are property of their owners and are not related to AquaCal ® 2.3 Clearances Proper air circulation is required for the heat pump to operate efficiently. The following diagrams show the minimum clearances required for the proper operation of the heat pump.
2.4 Irrigation and Storm Run-Off Irrigation water may damage heat pump components. Direct irrigation water away from the heat pump. The heat pump will withstand normal rainfall. Do not allow a roof slope to direct rainwater onto the heat pump. Have a gutter installed on the roof edge to direct this water away from the heat pump.
2.6 Adjusting Water Flow Using ΔT (Delta-T) The Delta-T is the temperature difference between the water temperatures entering and leaving the heat pump. The equipment can be fine-tuned for maximum performance by balancing water flow rates to maintain an ideal ∆T. The adjustment procedure must be completed with the unit in heating mode.
PLEASE NOTE - Temperature differences are based on pool water temperatures of 69° to 75° F. ® For water temperatures outside this range, contact AquaCal . See "Contacting AquaCal AutoPilot, Inc." on page 1. 2.7 Planned Maintenance An annual inspection and maintenance program is strongly recommended starting no later than one year after installation of the heat pump.
2.8 Winterizing Failure to heed the following may result in injury or death. WARNING Deactivate all electrical power to heat pump before performing hard freeze procedures. Failure to heed the following may result in damage to equipment. NOTICE Failure to winterize heat pump may result in serious equipment damage. Freeze damage is not covered under the heat pump warranty.
3 - Troubleshooting IN THIS SECTION: Fault Codes AIR TEMP SENSOR OPEN or AIR TEMP SENSOR SHORT CLOCK LOW BATTERY DEFROST1 SENSOR OPEN or DEFROST2 SENSOR OPEN DEFROST1 SENSOR SHORT or DEFROST2 SENSOR SHORT ERROR AT MASTER UNIT HIGH PRESSURE FAULT HIGH WATER TEMPERATURE HP5 SYSTEM LOCKOUT LOW PRESSURE FAULT...
A fault code indicates a specific issue or condition that will require action before the equipment can resume operating. Please perform the following troubleshooting. If the issue reoccurs, please see "Contacting AquaCal AutoPilot, Inc." on page 1. Failure to heed the following may result in injury or death. WARNING Repairs must not be attempted by untrained or unqualified individuals.
ERROR AT MASTER UNIT ISSUE The heat pump is slaved to a master heat pump that is displaying a fault code. RESOLUTION The error at the master heat pump must be corrected before the slaved unit will resume operation. HIGH PRESSURE FAULT ISSUE The refrigerant system’s high-pressure switch is showing as open.
Heat and Cool Units (Reversing) Place heat pump in heating mode and perform the following troubleshooting. ® 1. Check for proper fan operation. If fan is not operating, contact AquaCal Technical Support. 2. Check for obstructed air flow around the heat pump.
NOTICE Service by unauthorized personnel will void the factory warranty. Please perform the following troubleshooting. For further assistance, please see "Contacting AquaCal AutoPilot, Inc." on page 1. A Front Panel Warning Indicator is Red (Select Units) ISSUE The Heat Pump is experiencing an incoming power fluctuation.
Display Panel Not Responding ISSUE The heat pump's display panel will not respond to user input. RESOLUTION 1. If heat pump display shows " UNDER REMOTE CONTROL ", use external control device to control heat pump. 2. If needed, check with external controller manufacturer for further assistance using that device. Displays Defrosting Displays "DEFROSTING"...
"SET TO SWITCH REMOTELY" Displays ISSUE "SET TO SWITCH If when pressing the "Pool / Spa" button the display flashes the message REMOTELY", the heat pump is using a remote relay switch or a 3-wire controller. RESOLUTION The Pool and Spa thermostat automatically switch when using these modes. Manual operation will not be available when using these external devices.
The heat pump breaker(s) keeps tripping. RESOLUTION ® 1. If AquaCal heat pumps have been connected to each other using a multiple heat pump configuration, the configuration may be incorrect. Please confirm settings or contact installer of equipment. 2. Have an electrician confirm breakers are correct type, in good condition, and properly sized for the heat pump.
Heat Pump Is Running, Not Heating ISSUE The heat pump is running. But the water is not heating. RESOLUTION 1. If the heat pump is using an external controller, confirm it is set correctly. See "Operating Heat Pump (With an External Controller)" on page 19. If the heat pump is still not running correctly with this device, contact the installer of the external controller device or the device’s manufacturer for further assistance.
Heat Pump Is Running, Not Cooling ISSUE The heat pump is running. But the water is not cooling. RESOLUTION 1. If the heat pump is using an external controller, confirm the heat pump is programmed properly to allow for cooling. See "Operating Heat Pump (With an External Controller)"...
"Pool / Spa" Button Will Not Work ISSUE The "Pool / Spa" button is disabled if the following devices have been configured on the heat pump. Check with installer if unsure of devices enabled on heat pump. RESOLUTION A 2-wire external controller. A 3-wire external controller.
4 - Appendix IN THIS SECTION: 4.1 Identifying Model Specifications 4.2 Weights 4.3 Heating Recommendations 4.4 Cooling Recommendations 4.5 Available Accessories 4.1 Identifying Model Specifications 1. Find Data Plate - The data plate is usually posted on the side of the equipment or the inside of the heat pump's Data Plate Example access plate.
After the water has reached the desired temperature, reset the filter pump to normal operating time-frames. 4.5 Available Accessories ® Accessories may be purchased through an authorized dealer of AquaCal products. Call Flex Accessory (# 0030-LEDS) This accessory will override a circulation pump to provide water to the heat pump when the set temperature is not met.
This kit is not to be used on applications exceeding 50 PSI. Liquid Blankets An invisible liquid heat barrier designed to retain heat and extend the swimming season. ® ® AquaCal recommends Lo-Chlor Aqua Blanket ™ Over Temperature Alarm Kit This kit is an additional safety device.
Temperature Port Kit (# STK0133) This port can be used to adjust water flow using Delta-T. The kit comes with port, installation components, and a temperature probe. Page - 46...